Complaint Review: Secret Serums c/o GLF - Internet
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- Author Confirmed
- Secret Serums c/o GLF Internet USA
- Phone: 800-474-8947
- Web: None that I can tell
- Category: Unusual Rip-Off
Secret Serums c/o GLF I ordered this as it was advertised as a 15 day trial. Instead, they shipped two full bottles and when I called to return it, they said because I had opened the package, I couldn't! I Lewiston CA
*UPDATE Employee: Secret Serums Policy
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How else was I to see what was inside & get a packing slip? They informed me that they were going to charge my credit card the full amount of the product - $170! I would have never BOUGHT this for that amount without having tried it first! The customer service lady was super rude & not helpful at all.
I ordered this product online (as it was advertised as a 15 day trial). When I received the package, I opened to see what was in it. They shipped two full bottles of the product. I called to return it but was rudely told that because I had opened it, I couldn't. How else was I to see what was in the package & get the packing slip?
I was also told that I was going to be charged the full amount of the product! I told them to cancel any further shipments and that this was NOT right! Now, I have to worry about my credit card to make sure that it isn't charged for any further shipments!
This is a SCAM!!!
This report was posted on Ripoff Report on 07/19/2016 10:44 AM and is a permanent record located here: https://www.ripoffreport.com/reports/secret-serums-co-glf/internet/secret-serums-co-glf-i-ordered-this-as-it-was-advertised-as-a-15-day-trial-instead-the-1317727. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
Secret Serums Policy
AUTHOR: Secret Serums - (USA)
SUBMITTED: Monday, October 10, 2016
Hello Sharon,
We’re sorry that you have had a negative experience with Secret Serums. We take our customer’s satisfaction very seriously, and are continually working on ways to improve our customer service.
You have been issued a full refind and there will be no additional charges in the future.
As you know, Secret Serums offers a 15 day trial, where you only pay for shipping and processing for a full 30-day supply. By placing an order with us you have agreed to our Terms and Conditions, which enrolls you in the Secret Serums VIP auto-ship program. If you are not satisfied with your results or simply wish to cancel your order you may call 1 800 474-8947 within the 15 day trial period ( we give each customer 18 days total allowing for shipping), and you will never be charged for anything going forward.
We always encourage customers to call customer service within the perimeters of the trial period and share their product experience, and cancel if they so choose, no questions asked.
Before purchasing any Secret Serums product, it’s important to read our Terms and Conditions. Our Terms and Conditions can be found here: https://secretserums.com/terms/
Thnak you,
Secret Serums Team
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