Complaint Review: Ripoff Report | Seek Capital TRUSTED BUSINESS | Ripoff Report Verified™ …businesses you can trust. Seek Capital provides consulting services & funding procurement to small businesses across America. Seek Capital solves one basic problem: small businesses need fast access to financing.
- Seek Capital TRUSTED BUSINESS | Ripoff Report Verified™ …businesses you can trust. Seek Capital provides consulting services & funding procurement to small businesses across America. Seek Capital solves one basic problem: small businesses need fast access to financing.
6420 Wilshire Blvd. Suite 600
Los Angeles, California
Seek Capital REVIEW: Seek Capital dedicated to total customer satisfaction. Seek Capital provides exceptional customer service to ensure each client is 100% Satisfied with their services.
*UPDATE: Seek Capital pledges commitment to Ripoff Report Corporate Advocacy, Business Remediation & Customer Satisfaction Program. A program that benefits consumers, ensuring complete satisfaction, confidence when doing business with a member business. Seek Capital recognized by Ripoff Report Verified™ as a safe business service.
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REVIEW UPDATE: April 16, 2018: Seek Capital remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. Seek Capital is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.
To date, Seek Capital has made good faith efforts to resolve all complaints reported on Ripoff Report. Based on our experience, the member business has proven to be among the top members of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business™.
Over time and since becoming a member, Seek Capital has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever Seek Capital remains committed to improving customer satisfaction. [continued below]....
Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.
Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!
*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at firstname.lastname@example.org.
Ripoff Report Verified™ REVIEW
EDitor's UPDATE: Positive rating and recognition has been given to Seek Capital for its full commitment to quality customer service.
Ripoff Report's discussions with Seek Capital have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. Seek Capital listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services. Seek Capital's CEO, Mr. Roy Ferman, has informed us that his personal philosophy is that his clients success are the heart of the business. As a successful executive, Mr. Ferman feels it is critical to listen to their clients and respond properly. By always putting their customers first, Mr. Ferman hopes to maintain Seek Capital as a successful enterprise both now and for many years to come. Another top executive, told us that Mr. Ferman's personal business philosophy is based on the premise that "strives to add value in service, understanding that a successful business model is based on value-added services, and client care". Seek Capital's Roy Ferman says this, "We are one of the startup and early stage funding organizations in America. With us, you'll always receive a simple and customized approach to achieving funding for each business that we work with. No two businesses are the same and hence why they all require their own customized funding product. ."
One of the things Ripoff Report learned in the course of its review is that typical customer feedback reads, "The people at Seek Capital were so knowledgeable and helpful. We've successfully secured the seed funding needed to get my new company off the ground. I can safely say we would not have been able to start operations within 60-days of concept without the assistance of Seek Capital. I was never pressured and I felt like the associates who assisted me really had my best interest in mind. Thank you Seek Capital!" The above is posted from their Facebook Reviews page.
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
The information provided in this report below is based on comments made by Roland Guerrero during an onsite inspection held by a third party verification company with no biases toward Seek Capital.
Seek Capital is a business devoted to making, "small business owners dreams come true by helping get their funding." Seek Capital not only facilitates funding for small businesses but also provides consulting services. Through their excellent relationship with banks they are able to offer various products to their clients as well as provide the highest level of customer service. Roland Guerrero, Director of Client Services sated, "we hold their hand throughout the whole time from beginning to end."
Leads for Seek Capital are acquired through various sources including: online marketing interface, referrals, and word of mouth. Once a potential client expressed interest in Seek Capital's services they will be directed to a staff of highly trained sales staff. The sales staff will explain the processes of their company, as well as advise the client what Seek Capital can offer them. Once they become a client they can expect to to receive the highest level of customer service, "we want to partner up with our clients face to face like that just to make sure they understand where their at in the process, and what to expect."
CUSTOMER CARE & COMPLAINT RESOLUTION SEEK CAPITAL
During the onsite interview Mr. Guerrero was asked to describe a situation where a customer was not satisfied with the level of service or product they received. Mr. Guerrero expressed that while they rarely receive complaints, if they do if the end product dose meet the clients initial expectations. Often times the end product may not come in exactly when the client desires due to the immense details needed in order to obtain the funding. In order to combat this Seek Capital makes sure that there client in informed through every step of their process, "we're always trying to have these checks and balances with our clients to make sure they understand throughout the entire process, and even between those times." Seek Capital believes that communication is key in providing quality customer service.
When asked to comment on complaints posted on Ripoff Report's website Mr. Guerrero expressed that the client's expectation was larger than what Seek Capital was trying to present to them. While the client was informed throughout their entire process of exactly what they were receiving, they were still upset with the outcome. Seek Capital is constantly looking to improve themselves during their first year as a company, "we're not perfect, but we learn from our mistakes. Our goal is to give our clients1000% customer service in anything we do."
When asked what type of changes they have made to honor their commitment to make things right with the customer per the request of Ripoff Report, Mr. Guerrero expressed that due to their massive growth as a company they've expanded their staff. Additionally, they have weekly trainings in order to ensure that they are improving as a company.
Seek Capital is proud to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program. Mr. Guerrero further stated, "I think it's awesome. We pride ourselves on being transparent with our clients throughout the whole process. It's a 360 feedback channel. I think it's great and I encourage it 1000%."
SEEK CAPITAL STATEMENTS FROM CEO – ROY FERMAN
"We are extremely proud of our organization's commitment to helping small business owners obtain funding to grow or start their business. We are committed to not just providing capital to our clients but to also communicating with them regularly during the funding process. Our commitment to our clients is second to none and we couldn't be prouder of the services and communication we provide to our clients." We are one of the top providers of capital for startups and early stage business owners.
We understand entrepreneurs because we are entrepreneurs! Our approach to our customers is simple, treat our customers the exact same way we want to be treated. Our best advertising is our previous clients. By providing exceptional service to each and every clients, we create a community of Raving Fans. Since the first day we opened our business, we have had a long term approach to building our brand, 1 happy customer at a time.
Seek Capital's extremely proud of the work they do and how much they help their customers on a daily basis. Seek Capital takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "Seek Capital provides a very positive environment to work. The workplace is an open forum for ideas to flourish. Mr. Ferman is truly concerned about our contribution to the company and providing growth opportunities for us. Seek Capital truly rewards going the extra mile. It is not uncommon for an employee to begin in a junior position and within 6 months, be in a leadership position based on their commitment, heard work and solution orientated approach. He takes the time to listen and communicate with employees and customers." Ripoff Report was pleased to learn that Seek Capital's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.
STATED IMPROVEMENTS FROM SEEK CAPITAL
Seek Capital recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, Seek Capital has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.
In summary, after our review, which included discussions with CEO, Roy Ferman , Ripoff Report is convinced that Seek Capital is committed to quality delivery of services resulting in total client satisfaction.
How does a business get Ripoff Report Verified™
The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of.. they have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.
Ripoff Report has determined that Seek Capital meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24 hour monitoring and for support with customers to resolve any disagreements.
Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.
Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.
Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
Seek Capital LLC Los Angeles California
ABOUT THE RIPOFF REPORT BELOW:
Ripoff Report would like to let readers know that Ripoff Report emailed this customer so the member business could make things right with them. When a business joins the Corporate Advocacy Program, Ripoff Report emails everyone from the past so the member business can make things right with them. Of course, everything within reason. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.
STATEMENT FROM SEEK CAPITAL:
After reaching out to the client, he apologized profusely and acknowledges that he was emotional and should not have complained before reaching out to us for assistance. Client would like to rescind this complain. We worked with the client and provide an amazing experience to him where he actually posted a review on both our Facebook and Yelp pages. This complaint prompted our team to be even more proactive to reach out to our clients.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
I originally requested $20-25,000 in funding. When I spoke with Carl (Bernie) Garland he said that they could probably get me almost twice as much with cash capabilities. I said perfect as I need cash too! Bear in mind that these are business/personal credit cards. Here's the issue, I have two mortgages and one is from my previous marriage. This is impacting my debt to income (DTI) ratio and I already knew that prior to contacting Seek Capital LLC. I'd been turned down elsewhere on my own prior so I took a chance with them as a last resort. I made it clear to Bernie after his underwriting team approved me based solely on my credit score (which is greater than 730) that I had two mortgages and he made it clear to me that his "professional" underwriters shouldn't have an issue. Two months go by (not fast service which they advertise) and I begin receiving declined credit card inquiries in my mail including one even stating "no third party applicants please apply on your own" so now I'm skeptical ESPECIALLY when I'm assured by Bernie that Seek has a "GREAT relationship" with these lenders. Seek did however manage to aquire one $14,000 personal credit card. Gabe Feldman contacted me saying that they've done all that they can do and that they need to bill me for 11.99% of $14,000 which amounts to $1,678.60 I'm using the business start up capital for Real Estate investing so there's not a whole lot that I can do with a $14,000 credit card, less the $1,678.60 that I owe them. ... My advise is this, if you're going to use their services, can you really feel confident in what they say? I signed the contract so I'm liable to pay even though they come up incredibly short. If you've got the credit and you have a fair understanding of how it all works, GO IT ALONE!! You don't need a third party applying for you.
This report was posted on Ripoff Report on 10/20/2015 05:05 AM and is a permanent record located here: https://www.ripoffreport.com/reports/seek-capital-trusted-business-ripoff-report-verified-businesses-you-can-trust-seek-capital-provides-consulting-services-funding-procurement-to-small-businesses-across-america-seek-capital-solves-one-basic-problem-small-businesses-need-fast-access-to-financing/los-angeles-california-90048/seek-capital-llc-los-angeles-california-1262430. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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