Complaint Review: Select Home Warranty - Mahwah NJ
Select Home Warranty Delayed and denied repairs.... Mahwah NJ
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We have had repairs in the past that Select Home Warranty has refused to pay for. Each and every time we have made a claim this company has tried to convince us to pay for the repair and wait for them to approve a reimbursement. But the latest issue that we are currently waiting for a response for is a plumbing issue and as with the other claims their go to solution was pay for it yourself and we will process your claim to see if we can reimburse you.
When we refused they relented and sent someone out to access the situation that was not qualified to fix a plumbing issue. Upon multiple calls they finally said that they will put a rush on the claim and gave us a phone number of a company that they claimed had accepted our repair order. But this company turned out to be outside of our service area.
Once again after several calling attempts and having to argue with several customer service reps, we were redirected to another location with the same company that was out of our area but the company said that Select Home Warranty would have to call their specific location and give them the authorization.
After informing Select Home Warranty of them needing to call to give them the authorization they refused to call that company to give the authorization for the repair. After going through several customer service reps and supervisors, we were told that because it was to close to the weekend that we would have to wait a little while.
Monday went by with no contact from Select Home Warranty, so we contacted them and as usual they tried to convince us to pay for it ourselves and wait to hopefully get reimbursed. Once again we refused once again after arguing with several of their staff members we were told that all of the plumbing companies in our area were booked out for at least 2-3 weeks.
But they refused to give us the names of any companies that they had contacted in our area or that were approved with their plan, we are still waiting over a week later......
This report was posted on Ripoff Report on 12/05/2018 07:51 AM and is a permanent record located here: https://www.ripoffreport.com/reports/select-home-warranty/mahwah-nj-07495/select-home-warranty-delayed-and-denied-repairs-mahwah-nj-1468858. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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