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Report: #1464766

Complaint Review: Selfmade.co - New York New York

  • Submitted:
  • Updated:
  • Reported By: Allen — Los Angeles CA United States
  • Selfmade.co
    138 Mulberry Street, 3A
    New York, New York
    United States

Selfmade.co Did not do posting to the account as agreed New York New York

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This is the promise they make to you

1
Meet your Brand Manager.
Your Brand Manager will work with you to establish the right strategy to reach your target customer and stay with you through your journey.

2
Let the posting begin.
Sourcing, image editing, captions and posting -- we handle your daily posting to Instagram while you stay in control via the SelfMade app.

3
Get your growth on.
In one click, you can approve custom paid social advertising and engagement strategies designed to help your business grow.

But this is not what happened.  I did have the chat with the account brand manager after the first charge of $499 less a rebate of $100.  She told me that it would take about two weeks before any posting would occur.  This was a week and a half after the first charge.  During the time that I was filling in the online survey one of the questions is your Instagram handle, which makes sense and your Instagram account password which does not make sense.  They need your actual password for Instagram.  I tried to send them the invite that FaceBook allows advertisers to use for Instagram accounts.  That way your actual password is not compromised.  

They said they cannot use the invite but need the password of your Instagram account.  The password would be shared with multiple members of their team.  I was charged another $499 for the service but posting never took place due to login issues.  I did give them the actual login but they stated they were not able to use it.  Posting to the Instagram account never took place, so I requested a refund.  I was told no funds, would have been nice to say that somewhere before the business transaction.  Although they did give me a refund for the second charge of $499 I was not refunded for the initial charge of the $399.  Beware of this company.  

This report was posted on Ripoff Report on 10/16/2018 09:25 PM and is a permanent record located here: https://www.ripoffreport.com/reports/selfmadeco/new-york-new-york-10013/selfmadeco-did-not-do-posting-to-the-account-as-agreed-new-york-new-york-1464766. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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