Complaint Review: Sentry Van Lines Billings Montana - Billings MT
Sentry Van Lines Billings Montana Horrible moving experience. Beware of this company. Major Rip-off Billings MT
*Consumer Comment: You Didn't Hire A Moving Company
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I hired Sentry Van lines(Phone #: (833) 270-5395, Address: 1925 Grand Ave #127, Billings, MT 59102) to move my household items from Tomball TX(suburb of Houston TX) to Gilroy CA. It has been a horrible experience right from the beginning. The representatives of this company are experts at making false promises. They will tell you anything to get your business. Once I signed up with them, it has been nothing but a terrible experience. The original quote given to me was about $1800. Now they are asking for $3650 to deliver my stuff.
The pickup from my house was scheduled on 11/21/2018. A couple of days prior to the pickup, I received a call from Sentry Van lines, that the movers are going to pick up my stuff on 11/20/2018 instead. I said to them that pick up on 11/20/2018 was not possible, because I will not be home and I had not signed up for pick up on this day. After a long argument with the representative, he said that they will try to pick up on 11/21/2019 which was the actual pick up date anyways. The dates given to me for delivery in Gilroy, CA were 11/30/18 - 12/2/18. I was going to be out of town 12/7/2018 - 01/2/2019. When talking to the company I had expressed a concern that If they were unable to deliver on the dates mentioned above (11/30/18 - 12/2/18), it would be a problem, as I was going to be out of town 12/7/2018 - 01/2/2019, and they said that it would not be an issue, because they have 30 day free storage that they offer, and my stuff will be delivered when I got back in town on 1/2/2019. They did not deliver my stuff until December 6th 2018. December 7th 2018, when I was leaving town, I got a phone call from customer service that when I come back on 1/2/2019 and they deliver my stuff there will be an extra $750 charge for storage. Earlier, they had said that 30 day storage was free. Also, the original quote given to me was about $1800, and when they came to pick up my stuff they increased the price to $2900. So adding the $750 to the $2900 the move would cost me $3650 now. Ever since I got back in town on 1/2/2019 , I have been calling them to have my stuff delivered and as usual they have been making false promises. The following is the description of calls that I have made and what Sentry Van Lines has said to me in these calls. These calls were made to Sentry Van lines Customer service (833)270-5395
-I called and talked to James on 1/2/2019 9:30am(PST). He put me on hold, saying that he needed to talk to the carrier. While, I was on hold the phone got disconnected. So, I called back but no one answered. I left a voice mail requesting a call back, but no one returned my phone call. That same day, I called the other Sentry Van lines phone numbers I had and left them messages, but no one called back.
-I called and talked to James on 1/3/2019 at 8:30am(PST). He put me on hold saying that he needs to talk with the carrier. He came back on line and said that I will get a call from delivery no later than tomorrow afternoon.
-I called and talked to James on 1/4/2019 at 12:41pm(PST). He said that the carrier will call me no later than 5pm today to set up delivery. No one called that day.
-I called and talked to James on 1/4/2019 Friday at 4:58pm(PST). James promised that he will confirm time for delivery this coming Tuesday.
-I called and talked to Dillon on 1/8/2019 Tuesday at 8:47am(PST). I asked him for date and time of delivery as was promised to me by James in the previous call made on 1/4/2019 Friday at 4:58pm(PST). He put me on hold to go talk to the carrier. He came back and said that the carrier will call me by the end of the day today. I told him that it was very difficult living with out furniture and house hold items. By the end of the day no one had called me.
-I called and talked to Dillon on 1/8/2019 Tuesday at 4:00pm(PST). He said that my stuff will be delivered in the next few days. The carrier will call me tomorrow to set up time for delivery.
-I called and talked to James on 1/9/2019 at 9:37am(PST). I complained that it has been a while since I have been calling and I really needed my stuff. He said that he will call the carrier and get back to me. He did not call back.
-I called and talked to James on 1/9/2019 at 2:41pm(PST). He said that he still does not have a delivery date. I told him that furniture was supposed to be delivered 11/30/2018 - 12/2/2018. So it is well beyond 30 days. He said that he is working with the dispatcher to get a hold of the carrier.
-I called and talked to Bonnie on 1/10/2019 at 8:39am(PST). She said that they will deliver in the next couple of days.
-I called on 1/11/2019 at 11:49am(PST). I was put on hold and then they forgot about me. No one came back on line.
-I called and talked to Bonnie on 1/11/2019 at 12:01pm(PST). I complained that in my previous call at 11:49am(PST), I was put on hold and I waited for quite a while and no one came back on line. She had nothing to say about this. I asked her about delivery of my stuff and she said that I will get a call from the carrier in the next few days.
Since 1/2/2019, I have not received a single call back from this company regarding non-delivery of my items. Prior to signing up with this company, they were calling and leaving me messages all hours of day to get my business.
This report was posted on Ripoff Report on 01/11/2019 04:56 PM and is a permanent record located here: https://www.ripoffreport.com/reports/sentry-van-lines-billings-montana/billings-mt-59102/sentry-van-lines-billings-montana-horrible-moving-experience-beware-of-this-company-ma-1471275. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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