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Report: #1275078

Complaint Review: Ripoff Report | Serenity Point Recovery Verified RECOMMENDED Business | Ripoff Report Verified™ …businesses you can trust. Serenity Rehab is an inpatient, residential, drug and alcohol addiction, dependence treatment center, detoxification facility, rehabilitation program, and recovery organization. Serenity Rehab offers private, confidential addiction treatment to individuals who suffer with substance abuse with different drugs or alcohol. - Marne Michigan

  • Submitted: Fri, December 18, 2015
  • Updated: Wed, January 11, 2017
  • Reported By: Whitni — Chesterfield Virginia USA
  • Serenity Point Recovery Verified RECOMMENDED Business | Ripoff Report Verified™ …businesses you can trust. Serenity Rehab is an inpatient, residential, drug and alcohol addiction, dependence treatment center, detoxification facility, rehabilitation program, and recovery organization. Serenity Rehab offers private, confidential addiction treatment to individuals who suffer with substance abuse with different drugs or alcohol.
    15140 16th Ave
    Marne, Michigan
    USA

Serenity Point Recovery Verified TRUSTED Business REVIEW: Serenity Rehab is dedicated to helping our clients recover from addiction. Serenity Rehab takes an unique approach to the problem as not every person is the same and use an individual methodology for handling substance abuse.
*UPDATE: Serenity Point Recovery pledges commitment to Ripoff Report Corporate Advocacy, Business Remediation & Customer Satisfaction Program. A program that benefits consumers, ensuring complete satisfaction, confidence when doing business with a member business. Serenity Point Recovery recognized by Ripoff Report Verified™ as a safe business service.

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REVIEW UPDATE: June 5, 2018: Serenity Point Recovery remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. Serenity Point Recovery is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.

To date, Serenity Point Recovery has made good faith efforts to resolve all complaints reported on Ripoff Report. Based on our experience, the member business has proven to be among the top members of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business™.

Over time and since becoming a member, Serenity Point Recovery has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever Serenity Point Recovery remains committed to improving customer satisfaction. [continued below]....

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Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.

Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!

*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at editor@ripoffreport.com.

Ripoff Report Verified™ REVIEW

EDitor's UPDATE: Positive rating and recognition has been given to Serenity Point Recovery for its full commitment to quality customer service.

Ripoff Report's discussions with Serenity Rehab have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. Serenity Rehab listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

Serenity Rehab's Exective Director, Derry Hallmark has informed us that the philosophy of his program is based on client recovery based on individual needs. More than a dozen methods of treatment are used at Serenity based on that best suits the client. The facility, is dedicated to the safety, security and sobriety of those enrolled.

"We truly care about our clients," says Derry Hallmark. "Our primary goal is to help them to achieve a life free from drugs and alcohol."
Serenity Point Recovery is Ripoff Report Verified
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..





The information provided in this report below is based on comments made by Derry Hallmark during an onsite inspection held by a third party verification company with no biases towards Serenity Point Recovery

Serenity Point Recovery is a drug and alcohol treatment center that delivers a variety of treatments to patients suffering from drug and alcohol addiction. Derry Hallmark expressed that they deliver, "detox level of care, residential level of care, partial hospitalization level of care, and intensive outpatient level of care." In addition to this variety of care levels they have a full staff of registered nurses and licensed counselors to aid in treatment. Mr. Hallmark additionally stated, "we bring a person in and we get them off of drugs as holistically as possible but we do use medications to ween a persons off of drugs." The average recovery program lasts 45 days.





CUSTOMER CARE & COMPLAINT RESOLUTION – SERENITY POINT RECOVERY

During the on-site interview Mr. Hallmark was asked to describe a situation where a client was not satisfied with the level of service they received. He expressed that occasionally the type of treatment that Serenity Point Recovery provides is not completely in alignment with the treatment the patient needs. When situations like this arise Serenity Point Recovery will work directly with facilities and the patients family to find the best path of treatment. Serenity Point Recovery values patients health above anything else.

When asked to comment on complaints posted on Ripoff Report's website Mr. Hallmark expressed that Serenity Point Recovery does everything within it's power to ensure that clients are given the appropriate care for their specific needs. He went on to give an example of when a client came to their facility with a history of depression who needed to remain on antidepressants throughout treatment. Serenity Point Recovery found a recovery center who could facilitate this need for the patient. Additionally, there was a case where a patient could not hear unsolicited noises due to an ear problem unrelated to their addiction. Serenity Point Recovery not only paid and arranged for his travel to an appropriate facility, but paid for someone to assist him on the trip due to his condition. In order to further assure future and current clients Serenity Point Recovery is licensed by the state of Michigan, and just received Community For Rehabilitation Facilities (CARF) accreditation. This is a highly prestigious accreditation with over 1,300 requirements that must be met.

When asked what type of changes they have made to honor their commitment to make things right with the consumer per the request of Ripoff Report, Mr. Hallmark stated, "we've got checks throughout the system." These checks ensure that cleanliness, client participation, client complaints, and client satisfaction is ensured for all clients at Serenity Point Recovery. Not only are they staffed with will qualified medical and mental health professionals, but all state department forms are made readily available to clients and their family, "there is no way a patient can have a complaint and us not resolve it. We have too many staff and modes of communication."

Serenity Point Recovery is proud to be apart of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program, "I like it personally it's an external view...that keeps us in check and that ends up making us better. All that means that we're safer, saner, delivering a better product, and our clients are liking us better."





SERENITY POINT RECOVERY – STATEMENT FROM THE EXECUTIVE DIRECTOR – DERRY HALLMARK

" Serenity is one of the top drug and alcohol rehab centers in the country. Our customized approach focuses on handling the needs of the individual during the recovery process. We work to fit the needs of our clients."

Serenity Rehab's There are many staff at Serenity Rehab, all of whom are highly trained and highly skilled and experienced at helping people overcome drug and alcohol addiction and substance abuse problems in general. Just the team of counselors and case workers alone at Serenity Rehab represents a complement of highly skilled individuals who know their areas very well and are able to tackle addiction on many different levels and from just as many different angles. Serenity Rehab takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "The staff at Serenity Rehab will see to it that all of their clients have a lovely, rewarding, and more importantly permanent and freeing experience of addiction recovery. Serenity is dedicated to giving people their lives back. The founders of the program and the staff at the center see and understand the drug and alcohol addiction problem to be a serious one in the nation today, and they are working their best to try to correct it, one person at a time. The facility also values it's employees happiness and growth within the company. "

Ripoff Report was pleased to learn that Serenity Rehab's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.







STATED IMPROVEMENTS FROM SERENITY POINT RECOVERY

Serenity Rehab recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, Serenity Rehab has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.

In summary, after our review, which included discussions with Derry Hallmark, Ripoff Report is convinced that Serenity Rehab is committed to quality delivery of services resulting in total client satisfaction.





How does a business get Ripoff Report Verified™

The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of.. they have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.

Ripoff Report has determined that Serenity Point Recovery meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24 hour monitoring and for support with customers to resolve any disagreements.

Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

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Serenity Point Recovery Per Wickstrom (owner) Marne Michigan

ABOUT THE RIPOFF REPORT BELOW:


Ripoff Report would like to let readers know that Ripoff Report emailed this customer so the member business could make things right with them. When a business joins the Corporate Advocacy Program, Ripoff Report emails everyone from the past so the member business can make things right with them. Of course, everything within reason. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer. The author of the Ripoff Report below never responded to our offer to help them.


NOW TO THE ORIGINAL REPORT THAT WAS FILED


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When you are looking at this place as a rehab you are given core classes in which you think you will autimatically start once out of detox... not true.  I was also told I would be there for 28 days from the day I went... not true.   Your 30 days (unless your insc cuts you off before then) doesn't start until after detox.  If you want to do the "core classes"  That doesn't start until after you are there for 2 weeks and then it takes 6-8 additional weeks to finish core class.  None of this was discussed in the beginning.  Nobody goes over any of this with you.  The "Native" class consists of sitting there for 2 hours and 45 mins reading and anserring questions by your self.  There is no instruction or spiritual work going on, unless you can get this by yourself.  You are made to go to groups or else you will be "chitted", once you get to many "chits" you have to wear a vest... which in turn, put the spotlight on you.  You will also be vested if you talk to the opposite sex for to long.  To me this is demeaning, and child like.  Even if you are sick, you are made to go to group, and by such, spread your illness to others.  There are way to many patients per fire regulations, many ocea violations, and sanitary violations.  They lie to your inscurance in order to receive more money.  I was made to sign a weekly report on what I was working on, and it made me sound like I was still using drugs, and they had to supervise me intensly to make sure I didn't use, and my mood had to be worked on, which wasn't the case at all.  But if you didn't agree and sign it, you would be kicked out.  I just wanted to stay under the radar bc of all the things I heard that they would do to you if you didn't comply.  When I was set to leave, they advised me at 4:30pm that there was a $325 "transport fee". At first my mom could mail a check, and then this wasn't suitable and they called her at 8pm and said she must wire the money right away.  This "transport fee" was never discussed in the intake, and was confirmed that they didn't discuss it by an employee in ethics.  Therefore nothing was signed stating there would be a fee.  Then I was told and signed a paper stating when I left I'd be given $10 and a check for the remainder of my balance on my acct which was $130.  I never received either.  I have called and left messages, and haven't heard back.  I was also told the day before I left that they would keep the money on my account for the transport fee, but also give me $10.  I told them this was illegal because no transport fee was discussed or signed and they said no it's not.  But I am not stupid.  There is so much illegal activity going on in this facility.  They keep phones from you until the end of the day.  Phones are open from 5-6pm and 8-10pm and there are 200 patients and only 6 phones which each call is limited to 10mins.  Employees are giving drugs to patients and other employees.  When you are in detox you can not call home or anyone, which makes you feel even more like a prisoner... which is not discussed.  They take advantage of those wanting help and not to be sick anymore.  They take you to a place in the middle of no where, and which you have no clue how to get home even if you wanted to.  In detox they have a person who will call people for you and give them your message... the only thing is if your message is talking bad about the place they will not correspond that message.  I had numerous messages not sent.  The beds/rooms they show online are nothing like what you get.  You are stuck in bunkbeds which you hit your head anytime you move.  We had 5 people in one room.  They are selling tobacco and other products illegally to the patients.  The classes you go to are taught by addicts themselves. Not by licensed workers.  I was told I would get a letter stating that I was in the program and participated, but when I left they had not done so.  Now they are stating they will not send the letter since I left "AMA", but that wasn't the case when I was there and they knew i was leaving early.  


My mom heard they would pay for my flight and waive my insc deductible and she thought that was a sign.  So I was off to a place where I had to stay against my will until my mother believed me that this place was a hell hole!  Which once she did the research, she got me home.  STAY AWAY!

This report was posted on Ripoff Report on 12/18/2015 01:34 PM and is a permanent record located here: https://www.ripoffreport.com/reports/serenity-point-recovery-verified-recommended-business-ripoff-report-verified-businesses-you-can-trust-serenity-rehab-is-an-inpatient-residential-drug-and-alcohol-addiction-dependence-treatment-center-detoxification-facility-rehabilitation-program-and-recovery-organization-serenity-rehab-offers-private-confidential-addiction-treatment-to-individuals-who-suffer-with-substance-abuse-with-different-drugs-or-alcohol/marne-michigan-49435/serenity-point-recovery-per-wickstrom-owner-marne-michigan-1275078. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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