Report: #1398176

Complaint Review: Serveco international

  • Submitted: Wed, September 06, 2017
  • Updated: Wed, September 06, 2017
  • Reported By: bettyboo — BRONX New York USA
  • Serveco international
    4432 west highway 80
    Somerset, Kentucky

Serveco international S erveCo international 4432 west highwaySomerset Ky 42503 bought ultrashield ptotectio plan for my furniture Submitted claim Ido not know what cause tesr on my sofa Claim was denied Somerset Kentucky

*REBUTTAL Owner of company: Response from company

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I purchased ultra shield protection plan for my sofa approximately 2 years ago  I submitted a claim in August of this year

Ireceived a letter stating that it was denied " This a non coverage for seam separation and unknown damage on your furniture'

The warranty states rips and tears but the fact that i do not know how it happened ,it was denied

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#1 REBUTTAL Owner of company

Response from company

AUTHOR: ServeCo - (USA)


The warranty that this consumer purchased covers accidental damage to their furniture. The consumer filed a service request indicating that there was a failure of a seam on their furniture. Seam failure is not an accidental occurence but a manufactuing defect. Manufacturing defects are not covered and Seam Failure is clearly listed as "Not Covered" in the warranty.

They should contact the manufacturer on this issue. 

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