Service Protection Advantage Federal Warranty Service Corporation, Assurant Solutions Refused to make repair under valid paid contract Rapid City, South Dakota Nationwide

Purchased a 3 year contract to cover my washer and dryer that is a GE. The contract indicates that it is for a washer and dryer combo and the model serial number matches my washer. 

Twice I scheduled a repair and the repairman refused to fix my dry indicating that it is not covered.  ( All I needed was a screw in the door replaced) 

I called the service scheduling number and indicated that the repairman refused to fix my dryer.  They then indicated that the dryer id number is not on the contract.   I asked why not since it was on the original application and my contract is for a washer dryer combo.  After 3 months of additional appointments, and the contract not getting updated and phone calls to claims and escalation it became obvious that any excuse to not perform repair would be used over and again. 

Finally indicated that I wanted my money back because if the contract indicates this is for a washer and dryer combo but they won't repair my dryer I wanted a refund.   

As usual they require a written letter sent to 

Federal Warranty Service Corporation

PO Box 100

Rapid City, South Dakota 57709

The letter was sent November 4, 2014 and I have not received a letter, email , phone call or credit is response.  So some claims person must have gotten a bonus for not having to do a refund on this.  And this company can continue to lie about the service they claim they will provide.   

So I will take my option here to at least warn others that this company will gladly take  your money and schedule appointments with local repairmen who know that they will not get paid and then will refuse to do the work.   They also refused to correct their own paperwork error since they already have their money and they can then opt out of paying for any actual repairs. 

Sadly the offer for this service came with a GE return address for my GE appliciances and I consider this a stain on their name in allowing it to be used for a company that misrepresents what they are selling and uses multiple names to hide behind.