Servpro of Montrose and Telluride Disaster Specialists take advantage. Items missing, pulled off job after confrontation about a missing IPod. Left a worse mess that has significantly increased the damages from a broken safety release tank. Montrose Colorado

Servpro has been my worst nightmare. After a safety release tank ruptured and release 3,000 gallons of water into my basement, I called my insurance company. Disasters have brokers handling the mitigation companies. I was suppose to get another company, but Servpro showed up in my yard one hour after I called the insurance company. I was falsely told the insurance company sent them.

Servpro’s actions were unprofessional, several items disappeared during their work, Servpro pulled off the job without notice after I confronted them after a missing IPod, thus leaving a disaster in my flooded basement that resulted in many times the original damage until a second mitigation company could be brought in. Yes – the result was black mold, and then they claimed there was 1 percent asbestos requiring full mitigation and tear out of nine rooms in my basement.

I found the workmen wandering my house, a sealed magazine (Playboy) of my late father’s was found in a bathroom, dishes and other items improperly packed and broken.

After writing a poor review on Google, Servpro responded falsely claiming that I was at fault, that I was confrontational, and that they handled things carefully. I believe that ServPro is falsely claiming this negative behavior to smear my complaints, and to justify their pulling out of the job without notice and without even filing proper paperwork. This so called negative ”confrontational” behavior is emphasized throughout their response to make me falsely appear a so-called trouble maker.”

The original company contracted by the insurance company has come in and is now repairing the disaster created by Servpro.