Report: #1245310

Complaint Review: Sharpest Edge Glass LLC

  • Submitted: Thu, July 30, 2015
  • Updated: Thu, July 30, 2015
  • Reported By: Truth — Lakewood Colorado USA
  • Sharpest Edge Glass LLC


Sharpest Edge Glass LLC Binh Pham Company Scams Customers by taking money upfront and refusing to order the right items then asking for more money i Denver Colorado

*Consumer Suggestion: Sharpest Edge Glass makes every effort to satify this claim

*Author of original report: Binh Pham Finally Answers

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Beginning July 2015, Binh Pham collected $1200 from me, promising to order a set of specific, customized windows for my home.  Instead of an actual reciept, he scribbles a note on a piece of lined paper (more specifically, my notepad that he happened to find sitting on my coffee table).  Binh Pham was the one that measured my windows, and wrote down specifically what I wanted:  double pane windows, three panels with decorative grid design and solar tinting. 

A few days ago, he calls me and tells me that the order I had ordered came in wrong because he placed in the wrong one, and that I need to pay him more if I want him to place the right order in.  I refused and told him that it is his responsiblity to send in the right order that was written up when we were in person.  That it is not the customer's fault if the contractor made a mistake.  Binh Pham said it's not fair that he has to cover his mistake and asked I cover 90% of the fees and he'll cover 10% since he accidentally messed up on the order. [continued below]....

.....  I further denied, and he further bargained, that he'll reorder the windows correctly this time, if I promise to pay him an extra $300 on top of the agreed total window & installation purchase of $4000.  He then continued and demanded that if I don't pay him the rest of the amount plus the extra $300 he wants in order to reorder the right windows, he will retain my $1200 and not give me my windows. 

He even told me to just deal with losing the $1200 because he's not going to give it back and it's not his fault that he sent in the wrong window order.  Binh Pham even elaborately tried to explain how hard it is for him to melt and make windows. After a few minutes of arguing with Binh Pham in person, he walked out on me, his customer.

I've called the company he ordered my windows from and they told me they don't melt windows, they have in stock, giant sheets of glass and materials which they just cut down to the ordered measurements and piece them together.
Binh Pham is obviously pocketing money and placing in cheaper orders that are different than what his customers wanted and later accusing his customers that it's their fault or putting fault on the company he orders from.  With this, he argues the need to not refund the customer their money for his mistake, or asking for more money if they want their order, ordered right.  He's forcing his customers to either pay him more than agreed purchase price, or lose their down payment permanently.

I don't know how this company runs, but obviously, Sharpest Edge Glass LLC hires sharp tongue thieves like Binh Pham who steals from his customers.  I will not pay extra for the company's mistake and I will not throw away $1200 just because I refuse to pay more for them to fix their mistake.  Either man up and fix your own mistakes or wait to face the law and watch your company lose more customers.

Available Solution: Reorder the windows that I actually placed correctly and install them professionally with no extra charges.  Once windows are installed correctly, I will pay the difference of what was originally owed.  OR, refund my down payment of $1200 back so I can go find a better company to order from, like Home Depot.

This report was posted on Ripoff Report on 07/30/2015 12:59 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Suggestion

Sharpest Edge Glass makes every effort to satify this claim

AUTHOR: Binh Pham - (USA)

We have made every effort to provide the customer with a superior product and installation at a fair and reasonable cost.

This claim against our company and reputation is not true. We have never failed to finish a job with the correct product. We have never asked a customer to pay for any fees involved if ever a mistake was made. A deposit is always required for a job as any understanding customer can understand. We would never hang up on our customers or change the cost once a project has been started.  This customer has possession of the window(s) in question, which was never incorrect and has not paid in full either.

We have secured legal representation and undergone court appearances to dispute the accusation stated here. The claimant claims the windows were either not delivered or incorrect size and that we asked for more money to complete the job. None of these claims have been proven to be true.  Court documents are available upon request.

We have paid court fees and made multiple efforts to please and/or satisfy this claim, not to mention attorney fees.

We are saddened to hear that this customer has gone out of their way to make this claim and false accusations.

Our effort can only be proven to be honest, fair and decent. We are happy to provide multiple references and witnesses for anyone who has any hesitation or concern of our operations.

We pride ourselves on professional service, installation and superior product with over 20 years of satisfied customers with no complaints.

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#2 Author of original report

Binh Pham Finally Answers

AUTHOR: - ()

Binh Pham has been evading all of my calls and even sent me a text stating that he doesn't have time to pick up my windows and that there's now a late fee charge which I have to pay.  How does a contractor whose job is about ordering and picking up customer's orders "not have time" for his job?  He also stated that he doesn't want to deal with me and I should go pick up my own windows, added the money I gave him already, he won't give back.  His company partners weren't helpful either, they kept hanging up on me.

Eventually, I had a friend help me talk to Binh Pham, and finally, he talked.  Binh Pham has agreed to fix his mistakes and put in a guarantee.  He will be picking up my correct window order, no extra charges, and then installing them.  Once the windows are installed, we've agreed that I will pay him what is owed from what the original agreed upon price is.

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