Sierra Auction Sierra auction gave my" Purchased Item" to another buyer & refuse to fix their Mistake! Pheonix, Arizona

Sir/Madame,



To our vehicle buyers it appears that all we're doing is handing you a title for $40.  However, when we receive the titles from the consignors, we have a lot of behind-the-scenes work that has to be done.  We assure that every title is free and clear of liens and make sure that it is properly authenticated and filled out so that the buyer won't have any problems at the MVD.  It costs money to complete vehicle background checks.  This is all for YOUR protection.  It's a small price to pay for piece of mind.

This place rips you off from head to toe. They charge a $40.00 fee to get the title from a lady in the next room for the vehicle that you purchased. 

This is in response to the complaint by Msjadestiny2001 regarding the incubator shipment.  The claim is that we never contacted her about shipping and therefore she had to set up her own shipping.  The email below states otherwise:

From: Chris Rushford [mailto:chris.rushford@sierraauction.com]
Sent: Wednesday, June 13, 2012 9:45 AM
To: (((email redacted)))
Subject: Lot 2311

Hi Fatimah,
You recently purchased Lot 2311 (Fisher Scientific Incubator) from our June 9th auction. I looked into shipping for this item and I estimated it to be between $250-$300 to ship it to you. Please e-mail me back or call 602-242-7121 and let me know what you would like to do. 

Thank you,
Chris Rushford  | 
Surplus Inventory Manager  | 
Sierra Auction Management, Inc.


We never heard back from Fatimah until her own shipper arrived to pick up the item.  They arrived without the proper paperwork and therefore we couldn't release the item.  It is true that there was an error made on Monday when another shipper loaded Fatimah's item, along with several other pallets, and took it to California.  For that, we apologize.

We intended to get the item back to Phoenix so that her shipper could pick up the item - however, that wasn't good enough for her.  She felt we should pay the full shipping to her home in Pennsylvania.  At no time was our solution acceptable to her as she states in her report.  

We would have picked up the cost to get the item back to Phoenix and, likewise, would have picked up the shipping cost difference between the routes of L.A./PA and PHX/PA, but Fatimah chose a different path of resolution to this issue, which is what you are reading.

She's more than welcome to contact me if she still has issues.  Sierra Auction has a very high degree of integrity and while we occasionally make mistakes, we are willing to resolve them in a fair manner.  For what it's worth, Mr. Rushford is no longer employed at Sierra.

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