Silbermans Army Navy failed to reimburse for returned boots Bronx New York,

I purchsed a pair of boots for my daughter, as she is a police officer, and had to return them because they were the wrong size. that was in december 2017. I have since been trying to get my money back. Of the two numbers given for this so called business, no one will answer either one. When I did finally get someone to pick up, I was given an email address to send my tracking number to, and now again no one will answer the phone.

Now I am out not only the cost of the boots, but shipping back to Silbermans. they say that "someone" took possession of the boots but they don't know who or when, if at all.