Complaint Review: Skin Novella - Internet
- Skin Novella Internet USA
- Phone: 8889783981
- Web: Skin Novella.com
- Category: Internet Service Providers
Skin Novella Eye Novella Skin Novella Rip Off Internet
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My mother ordered a sample trial of skin Novella and eye novell for about $11 using my credit card. Two weeks later after noticing a $86 pending charge on my credit card from the company, I called to inquire what the charge was for. I was told it was for the product already received. I explained that a trial was ordered and paid for then I was told no, that was the shipping and handling and I could not get a refund. They said something in the contract explained this. I told them this was hidden language and false advertisement and requested to speak with a supervisor; the request was denied.
I informed the agent I would file a fraud claim with my card company and hung up. She called me back offering a 35% credit and I said no I want 100% back. She tried to tell me I would lose my fraud because the call was being recorded. I told her good then she captured me telling her that I never authorised this amount and her refusal to hear me out. I am filing fraud claim and I do not recommend anyone do business with this scam company. Someone needs to start a class action lawsuit because I've found many victims to this scam.
This report was posted on Ripoff Report on 09/11/2017 11:33 PM and is a permanent record located here: https://www.ripoffreport.com/reports/skin-novella/internet/skin-novella-eye-novella-skin-novella-rip-off-internet-1399408. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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