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Report: #1280307

Complaint Review: Sleepy's - New York New York

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  • Updated:
  • Reported By: Sleepy's10022 — New York New York USA
  • Author Not Confirmed What's this?
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  • Sleepy's 969 3rd ave New York, New York USA

Sleepy's 10022 selling used mattresses with legal tags cut off. Ignoring legal fines and sanctions /sleepy's at 969 3rd ave. New York ignored obvious signs I was sold a used mattress and manager seems to take pleasure in it. New York New York

*UPDATE Employee: Case #01931913

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Sleepy's sold me a used mattress and then refused to refund my money. The tag which is legally not to be removed had been cut. They have already been indictated by the Department of Consumer Affairs of the City of New York 200,000 dollars for doing things like this. and 750,000 dollars by New Jersey. Plus were indicted in another instance that involved 25 bed bugs.The are rated the worst out of all mattress sellers and are horrible.

The mattress is filthy, all bent out of shape and obviously used with what I estimate to be approx. the equivalent of ten years of Sleepy's sold me a used mattress and then refused to refund my money. The tag which is legally not to be removed had been cut. They have already been indictated by the Department of Consumer Affairs of the City of New York 200,000 dollars for doing things like this. and 750,000 dollars by New Jersey. Plus were indicted in another instance that involved 25 bed bugs.The are rated the worst out of all mattress sellers and are horrible.

When I compllained to the manager she referred to my being upset as abuse! Abuse? You sell a mattress causing back and shoulder pain and my complaints are abuse and you do nothing to reolve it And beware of taking another mattress in exchange they are online for sending more used mattresses up to three times and chargeing delivery fees.

My worst consumer experience of my life.

 

This report was posted on Ripoff Report on 01/15/2016 01:08 PM and is a permanent record located here: https://www.ripoffreport.com/reports/sleepys/new-york-new-york-10022/sleepys-10022-selling-used-mattresses-with-legal-tags-cut-off-ignoring-legal-fines-and-1280307. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

Case #01931913

AUTHOR: Sleepy's Customer Care - (USA)

POSTED: Wednesday, August 03, 2016

We completely understand your frustration and truly apologize for the negative experience you've had, and we'd really like the chance to speak with you more about it so that we can resolve the issue and turn this experience into a much more positive one! We've created a case for you already, but please do also email social@mattress.com with your contact info, order # and case #01931913, so that our Customer Care Management Team can reach out to you as quickly as possible! Once again we really do apologize for this and look forward to hearing from you soon! 

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