Report: #325819

Complaint Review: SMM Performance Parts /Scott McKinney - Chesterton Indiana

  • Submitted:
  • Updated:
  • Reported By: Washougal Washington
  • SMM Performance Parts /Scott McKinney 709 Plaza Dr, Unit @ #140 Chesterton, Indiana U.S.A.

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After numerous e-mails to SMM/Scott McKinney about different parts, I sent money for a set of pipes. When I didn't get a tracking number, I sent another e-mail requesting it. Scott McKinney never shipped the pipes and won't refund my money even though he reported he would get with me ASAP to the Indiana BBB. That was on 3/5.

I have filed a complaint with the Attorney Gnerals office on Attempt to Defraud charges.

Washougal, Washington

This report was posted on Ripoff Report on 04/13/2008 08:15 PM and is a permanent record located here: https://www.ripoffreport.com/reports/smm-performance-parts-scott-mckinney/chesterton-indiana-46304/smm-performance-parts-scott-mckinney-smm-ripped-me-off-for-58799-stay-away-chesterton-325819. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals


#4 Author of original report

Additional Info/Rebuttal to Scott McKinney

AUTHOR: Mark - (U.S.A.)

POSTED: Wednesday, May 07, 2008
The owner's rebuttal is about another customer that he ripped off, not me. He can't even read this complaint, has not responded in a timely manner to the BBB complaints and continues to be in the stratosphere thinking that people will continue to even entertain the idea of trying to buy anything from this rip-off company. Order your parts from a reputable company that is not on the Rip Off Report; they're on here for a good reason!

Here's a quick recap: I ordered a set of pipes for an 04 Ford F350 CCLB. Sent payment electronically at Scott McKinney's request, stating he would save on fees. No parts came and I asked for a refund. Scott McKinney made a statement in an e-mail to the Ft Wayne BBB stating he was getting with me ASAP for a refund.....that was on 3/5/08. So just a couple more points: first the man can't read and secondly he is in his own time zone. Lastly, Scott McKinney doesn't have the integrity to even answer any the e-mails and faxes I have sent. This 20 something guy works out of his grandmother's house and regularly scams his customers....per an ex-employee.

Stay as far away from SMM Performance Parts/ Scott McKinney or you will be writing a similiar report here.
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#3 REBUTTAL Owner of company

SMM Response...

AUTHOR: Scott McKinney @ SMM - (U.S.A.)

POSTED: Wednesday, May 07, 2008
Hi Everyone. This is Scott McKinney, owner of SMM Performance Parts LLC from Chesterton, Indiana. I am filing a rebuttal since this report is very inaccurate and needs to be addressed professionally. As always there are two points of views or sides to a story or situation.

In this case, the disgruntled customer has reported his un-happy comments about SMM, since the transaction ended up not being completed to his liking or preference. This customer paid for a product securely using PayPal, where there is buyer & seller protection. There are certain protection rights on PayPal, due to internet fraud and constant dissatisfied customers. Unfortunately, there is no way every single customer can be happy with their purchase or sale. When servicing over several hundred or thousand customers per year, there will always be a few un-happy customers, unfortunately.

In this case, the customer paid using PayPal securely and then began to open a dispute later in time because his product was not received in a time frame in which he found acceptable. Of course, there were extenuating circumstances, as this product had to be directly shipped from the manufacturer; therefore delays were a bit longer than normal. Although, the customer proceeded to become very inpatient and very unprofessional with this transaction, therefore filed a dispute. There were several factors which played a part in this refund process, and PayPal does mediate all transaction disputes. The factors were that, I had already ordered the product from our supplier, paid shipping costs, and would now incur restocking fees, all of which ended up with the customer receiving a partial refund. As I am sure everyone knows, businesses are in business to make a profit, not lose money. This impatient customer with a sudden change of heart would not be the deciding factor on a sale with negative profit. PayPal mediates all transactions fairly and properly in accordance with their company policy. We incurred shipping and restocking fees and the unpleasant and impatient customer did have to adhere to this as well. If this outcome was not appropriate, PayPal would not have decided on such an outcome.

Bottom line, we are a good honest company with the best intentions to supply our customers with great services and great products. I personally run the company and guarantee satisfaction with my customers to the best of my ability. Look forward to doing business with any future customers reading this post, and hopefully all other transactions from here out can be as pleasant as possible!

Scott McKinney
SMM Performance Parts LLC
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#2 Author of original report

Indiana Attorney General Response

AUTHOR: Mark - (U.S.A.)

POSTED: Monday, April 21, 2008
Got a reply to my complaint with the Indiana Attorney General's Office assigning a case number and a person to work with for my complaint. Hopefully we can resolve this mess. More to follow...
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#1 Author of original report

SMM Ripoff FIle Complaints Now

AUTHOR: Mark - (U.S.A.)

POSTED: Monday, April 14, 2008
Anyone that has had problems getting parts or refund from SMM/Scott McKinney needs to file a report here: https://complaint.ic3.gov/Default.aspx
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