SMOKE 51 EZ SMOKER 305-749-2676 FL Won't honor cancellation, Still taking money from account even though I cancelled their service. Now they wont answer phones. Hallandale, Florida

Spanza will confirm that I am not a liar and he did receive his refund. To everyone that is waiting on a refund for EZ Smoker, I apologize for the delay but the problem has been resolved and all refunds will be issued by the end of next week. I apologize to all for the delay and any inconvenience this may have caused you.

REPEC51 LIES!, he represents SMOKE STAR/GREENSMOKE/ EZ Smoker/SMOKE51 this is what he wrote to me on April 1, 2011:
"I have spoke with the center that is handling the EZ Smoker program and they will be sending you a refund check. You can expect to receive this check within the next 2 - 3 weeks. I am sorry for any inconvenience this may have caused you.Eric Crawford"
IT is 4/17/11...I am still waiting for my refund check, BUT REPEC51 says it is coming AND he doesnt lie.I will keep you all "POSTED" on the reality and we will see what the truth is...stay tuned!!
 WE HAVE BEEN TRYING TO GET OUR REFUND SINCE MARCH ,WE JUST KEEP GETTING THE RUN AROUND...I HAVE BEEN IN CONTACT WITH ERIC CRAWFORD WHO CLAIMS TO BE AN EZ SMOKER REP WHO WORKS IN CORPORATE OFFICE IN HALLANDALE FL. I HAVE COPIES OF ALL CORRESPONDANCE INCLUDING PROMISE THAT A REFUND WOULD BE COMING.IT IS AN ENDLESS CIRCLE, I CALL, THEY SAY THE REFUND IS COMING IN A FEW WEEKS,IT DOESNT COME,I CALL AGAIN,THEY GIVE ME AN EXCUSE AND TELL ME TO WAIT A FEW WEEKS,ETC.
Subject: refund rma#12421015
Inquiry:
spoke with mona at customer service on 3/1/11 to obtain rma for returning the ez smoker(order#00037626)
returned product via usps priority mail with delivery confirmation #420914069104969002809044088120 delivered to you on 3/3/11
spoke to mich at customer service on 3/10/11 who confirmed receipt of my return and told me the refund of $69.95 was issued on 3/8/11 to my visa card ending in7429...and i should see it in 7-10 business days
3/23/11 spoke to travis at customer service who told me the refund should be in my bank by the end of this day and i should call back tomorrow if not and they will reissue the refund
3/30/11 spoke with andrea from customer service and told her that i still have not received my refund...she said she will "elevate" my issue to a manager with REF#00037626-0009 and i should call back in 3-5 business days to check on the status
4/1/11 GOT EMAIL FROM ERIC CRAWFORD:Hi Frank,
I have spoke with the center that is handling the EZ Smoker program and they will be sending you a refund check. You can expect to receive this check within the next 2 - 3 weeks. I am sorry for any inconvenience this may have caused you.
Sincerely,Eric Crawford
4/6/11 SPOKE WITH WILLIAM AT CUSTOMER SERVICE 18775352741...SAYS MY REFUND IS "IN PROCESS" AND HE WILL ELEVATE MY ISSUE TO A MANAGER
4/11/11 SPOKE TO IDA ...SAID TO GIVE IT ANOTHER 10 DAYS...ASKED FOR A SUPERVISOR,SPOKE TO AGATHE SUPERVISOR..SAID SHE WOULD SEND A MESAGE TO CORPORATE OFFICE, CALL BACK IN 7-10 DAYS
4/7/11 ERIC CRAWFORD CORPORATE VIA EMAIL:17 days ago
Hi Frank,
I work at the corporate head quarters and do not have access to your information. I am going by the information they provide me. You should have received a check already. The memo portion would read Moulton Refund Check. Have you not received this yet. Let me know if you are able to get everything resolved when you speak with the manager that will be calling you back.
4/13/11 SPOKE TO CHRISTINE: "WILL ESCALATE IT.."
SPOKE TO MICH,TRANSFER TO SUPERVISOR NAMED ANGEL(ID#5048) SAID THERE WAAS A DELAY IN REFUND PROCESSING,HE WILL FORWARD TO UPPER MANAGEMENT
4/22/11 SPOKE TO JESSICA..."DELAY IN REFUND,WAIT 2-3 WEEKS"
IT GOES ON AND ON......
 
4/27/11    26 DAYS NO REFUND...DO NOT TRUST SMOKE STAR/GREENSMOKE/EZ SMOKER/SMOKE 51...THEY ARE ALL THE SAME COMPANY AND THEY LIE!

SURELY REPEC51 would not lie to us, he represents EZ Smoker AND this is what he wrote to me on April 1, 2011:
"I have spoke with the center that is handling the EZ Smoker program and they will be sending you a refund check. You can expect to receive this check within the next 2 - 3 weeks. I am sorry for any inconvenience this may have caused you.Eric Crawford"
IT is 4/17/11...I am still waiting for my refund check, BUT REPEC51 says it is coming AND he doesnt lie....RIGHT?
I will keep you all "POSTED" on the reality and we will see what the truth is...stay tuned!!!

First of all I can tell you have not really tried to get in touch with EZ SMoker because you listed the corporate phone number for vapor corp which is the parent company of the EZ Smoker product and when you call that phone number they inform you that you need to contact the EZ Smoker customer service department at 800-983-8136. So how did you cancel if you did not even contact the place that has the ability to cancel your trial? Second when you purchase the EZ Smoker trial you call a call center where they explain to you the terms to the trial, what you will be charged and when you will be charged. So at this point it does not seem that there is anyone else to blame but yourself.

Hey Guys
Anyone ever hear of Entropay, card444, pegcard, or any of the other virtual visa card companies??? Most of these you can load with a debit card, credit card or bank account some with paypal. SHOULD I choose to try a company like Smoke 51 or Ez Smoker or any other web company I am NOT 100% sure of ...I load a virtual visa with 1.00 more than I intend to allow them access to ...charge ALL you want therer is NO MONEY there till I choose to load is...scam me??????? Noooooooooooo not gonna happen

Smoke 51, Star smoker, Vapor Corp, & Smoke anywhere usa are all the same rip off scamming company. I have been scammed by them twice, like everyone else. Do yourself a favor if you have been scammed by them. Contact http://www.ic3.gov/default.aspx to file a complaint with the internet crimes department and the BBB at https://odr.bbb.org/odrweb/public/getstarted.aspx?siteID=113. Let me tell you my situation has gone on for a month with these people. They are flat out scammers and will NOT resolve a thing at all with you!!! If everyone starts turning these people in rather than just staying the quiet victim, than these people will have to pay the penalties for what they are doing to everyone out there. Please stand up for your rights!!!

Smoke 51 strives to make our customers happy. We always honor refund requests when the client is entitled to one. We also never have a problem canceling a client from our our auto ship program "VIP Club" when they request it. Also the phone # you listed above absolutely does work. When you listen to the recording it will give you our business hours where you can reach a live representative. The hours are from 9am - 5pm eastern time Monday - Friday. Also we have our toll free# you can call which is 888-766-5351.