society 6 I purchased a $100 gift voucher and received NOTHING. Internet

Society have pretty much stolen from me. I made a purchase for a $100 gift voucher, they give you the option for it to be sent to the person you have purchased it for via email, I thought this option was great! after placing the order I received no confirmation email about my purchase, l thought that was strange after 24 hours so I checked my Internet banking and the transaction had been made. I sent them an email a few days later notifying them that the money had been taken out of my account but the gift voucher had not been received... no reply.

I then sent another email early February stating I had not received a reply and that I was $100 lighter in my bank account and how this was very embarrassing for me as the purchase was a birthday present and I would like to hear back from somebody asap.. no reply. I sent another email last week stating that this was very poor customer service and that I wanted to make a formal complaint. Again no reply. All up I have sent 3 emails with no reply, there is no phone number to call. I just do not understand how they think this kind of professionalism and customer service is going to work for their business. I sure wont be making another purchase from them again.