Somersworth Nissan - Dan Forget poor business practices, finance screw ups, untrained staff, ripoff Somersworth New Hampshire

My name is Dan Forget. I am the Business Manager of Somersworth Nissan. I have been employed here for over five years. I have been in the car business for almost seven years. I am writing in response to the incorrect accusation from Ken that me, or my dealership, purposely misled, or tried to avoid cancelling the warranty/insurance from a prior purchase he made with us. The process of cancelling these products is one that takes, on average, 6-8 weeks to be finalized.

First off, it is important to realize that New Hampshire is a full-disclosure state, thus meaning all products must be fully explained when purchasing a vehicle. It is also my job to give the customer a scenario that could come up if he/she decides to waive a certain product. It would never be laughed off in any way.

Also, it is the policy of the dealership to not take cancellations on weekend days due to the high volume of people in the store. If there was a discrepancy on cancelling something, all Ken had to do was call me and I could have sought out an easier way for him to receive his refunds. He did not, and all he can say is someone else told him it was my fault, and he never followed up on it with me?

If I had money owed to me, I would certainly follow up with the person responsible. We sell more repeat and referral customers than any other store in the area, and a lot of those have product cancellations. Unfortunately, Ken did not like me from the start because he misjudged what I was saying to him, but that is not reason enough to ACCUSE me of anything.

Lastly, I would like to know where the parts are for the front bumper of his trade-in that he promised to bring to us. It was probably an oversight on his part, but we understand. Thank you.

My name is Dan Forget. I am the Business Manager of Somersworth Nissan. I have been employed here for over five years. I have been in the car business for almost seven years. I am writing in response to the incorrect accusation from Ken that me, or my dealership, purposely misled, or tried to avoid cancelling the warranty/insurance from a prior purchase he made with us. The process of cancelling these products is one that takes, on average, 6-8 weeks to be finalized.

First off, it is important to realize that New Hampshire is a full-disclosure state, thus meaning all products must be fully explained when purchasing a vehicle. It is also my job to give the customer a scenario that could come up if he/she decides to waive a certain product. It would never be laughed off in any way.

Also, it is the policy of the dealership to not take cancellations on weekend days due to the high volume of people in the store. If there was a discrepancy on cancelling something, all Ken had to do was call me and I could have sought out an easier way for him to receive his refunds. He did not, and all he can say is someone else told him it was my fault, and he never followed up on it with me?

If I had money owed to me, I would certainly follow up with the person responsible. We sell more repeat and referral customers than any other store in the area, and a lot of those have product cancellations. Unfortunately, Ken did not like me from the start because he misjudged what I was saying to him, but that is not reason enough to ACCUSE me of anything.

Lastly, I would like to know where the parts are for the front bumper of his trade-in that he promised to bring to us. It was probably an oversight on his part, but we understand. Thank you.

My name is Dan Forget. I am the Business Manager of Somersworth Nissan. I have been employed here for over five years. I have been in the car business for almost seven years. I am writing in response to the incorrect accusation from Ken that me, or my dealership, purposely misled, or tried to avoid cancelling the warranty/insurance from a prior purchase he made with us. The process of cancelling these products is one that takes, on average, 6-8 weeks to be finalized.

First off, it is important to realize that New Hampshire is a full-disclosure state, thus meaning all products must be fully explained when purchasing a vehicle. It is also my job to give the customer a scenario that could come up if he/she decides to waive a certain product. It would never be laughed off in any way.

Also, it is the policy of the dealership to not take cancellations on weekend days due to the high volume of people in the store. If there was a discrepancy on cancelling something, all Ken had to do was call me and I could have sought out an easier way for him to receive his refunds. He did not, and all he can say is someone else told him it was my fault, and he never followed up on it with me?

If I had money owed to me, I would certainly follow up with the person responsible. We sell more repeat and referral customers than any other store in the area, and a lot of those have product cancellations. Unfortunately, Ken did not like me from the start because he misjudged what I was saying to him, but that is not reason enough to ACCUSE me of anything.

Lastly, I would like to know where the parts are for the front bumper of his trade-in that he promised to bring to us. It was probably an oversight on his part, but we understand. Thank you.

Ken Here is my thinking on doing business with someone or a place you like.

I at one time sold cars for a living. I remember a salesman told me one time the following. If you get your customer to like you, you can take more of their money. Later I found what he said was VERY TRUE!

I got a guy to like me so much I was able to sell him a Nissan car and put a $3362.14 pay voucher in my pocket. Two hours and WHAM! $3362.14 went into my pocket. Want me to post a picture of the pay voucher?

Car buyers are like girl friends, the guy said. If they like you, You can stick it in much deeper and they will NOT complain about it. They even go home happy! Many of the car buyers that are happy with their car deals are the ones that got hosed DEEP and they don't even know it.

That's why I tell car buyers to NEVER buy a car from a car dealer you like, nor should you buy a car from a sales person you like. If you do, you will put yourself in what I call the 'UCZ" The "Unsafe Comfort ZONE"

If your warm fuzzy friend sold you a car, ask him or her to show you their pay voucher on YOUR car deal! I bet they will NOT show it to you! Cause they might have went DEEP on you. Funny part is you like them! SUCKER!

I know a local Cadillac dealer that says in their commercials. Come join our family, Let's be friends, I say BULL. If you go to a place of business that you like, if they give you that warm fuzzy feeling, YOU HAVE YOUR GUARD DOWN.

When I sold cars, I made the most or should I say I took the most from those who liked me. The ones who hated the world and everybody at the car dealer got the lowest price, Price is the only thing you should like or love.

Many sales people are trained to get their customers to like them. That way it makes it much easier to clean out their account. It you like your sales person, you are less likely to be watching EVERYTHING they do and say.

Just think about it. It is soooo aganist a car dealer's nature to GIVE money back, that it actually pained good ol' Dan to refund someone's money. That or he done Forget to do it. Pun intended. Had the same problem with red mccombs ford. Called the warranty company a couple of times. Each time I was told they hadn't submitted the paperwork yet. Like 8 weeks later they finally did. They can't help themselves. It so goes aganist all they stand for and live by. at northside, another mccombs dealership, I got some kind of theft protection with the etching. They tried to sell it to me for $249 or something like that. I wasn't buying it. They said it was already on the vehicle. I told 'em too bad I wasn't paying for it. They could take it off. They said they'd throw it in for free. Then the scumbag F&I guy had me sign that paperwork. THEN he FORGOT to include it in my packet. Had to go back and pick it up. How shitty is that. I wonder how many times do they FORGET to include it in the customer's packet. I'll bet a bunch. Sell them something and then FORGET to give it to them. Typical cardealers.