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Report: #1307381

Complaint Review: Sonoran Spice Company - Scottsdale Arizona

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  • Reported By: TIPPERSON — Riverview Florida USA
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  • Sonoran Spice Company 16631 N 91st St Scottsdale, Arizona USA

Sonoran Spice Company Sold a bag of Peppers with Bugs in the bag Scottsdale Arizona

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Bugs in a sealed bag of peppers. We purchased a sealed bag of peppers a few weeks before our meeting with investors. Starting reading the package and saw quite a few bugs crawling in the bag. This after these peppers were to go into a hot sauce. To get to the meeting, we had to pay for a flight. Hotel, and rental car. Not to mention buy regular peppers they sell in the store. It was a disaster. No money from investors and weeks later the representative calls back from Sonoran Spice Company and says I can get you another product. "I want to make this right, what can I do"?  Really, I was out hundreds of dollars, the only way to make that right is to help with those expenses that I incurred. I spent nearly $1,500 on this trip and products for the trip. Asking how to make it right, I said $500 would make it right. He said that he couldn't do that and I said what does 'make it right, mean? He said another product, then said $50. I said do you understand you made me lose investors and money. I then told him $100 and he said "No". I told him no thanks on the $50 he offered and no on replacement products. If I purchased a sealed bag of peppers with bugs, why would I want to buy anything else from them? He then said you are extorting me but he is the one who said how can I make it right. Heck making it right is me getting my wasted $1,500 back.  I believe the only reason he called is because I had been posting reviews on the net and have said that I will be adding the video of the bugs crawling around, this prior to him calling. He all of a sudden wants to call after I post reviews.  I called quite a few times over the last month and received no responses. I asked for a call back so that we can discuss how they can make it better for future customers.  Customer service is making it right. They sold a tainted product that I was using to sell hot sauce. The bag is still sealed and oddly enough these little bugs are still crawling in there. He said a bug could have laid an egg and they hatched in the bag. This while I was in a grocery store. Talking about disgusting. To support my statement, Amazon can see in my order history, bottles for hot sauce, a book, and other items to make it. Everything was to be freshly made the night before the flight. I am just appalled at this company. Further to consumers beware that they clearly may have a bug problem.  He then sent an email through Amazon, saying that you said in order to remove reviews, I need $500. That is a full blanket lie and people like him have no idea that people have recorders on their phone to disprove falsities. In addition, there were witnesses. My point is that he lied, sold a tainted product, and have the poorest customer server ever to me.

This report was posted on Ripoff Report on 05/24/2016 05:17 AM and is a permanent record located here: https://www.ripoffreport.com/reports/sonoran-spice-company/scottsdale-arizona-85260/sonoran-spice-company-sold-a-bag-of-peppers-with-bugs-in-the-bag-scottsdale-arizona-1307381. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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