X  |  CLOSE
Report: #26750

Complaint Review: Southerland Auto Transport - Anderson California

  • Submitted:
  • Updated:
  • Reported By: los angeles ca
  • Southerland Auto Transport 19397 Anna Road Anderson, California U.S.A.

Show customers why they should trust your business over your competitors...

Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..
I hired Southerland to transport my car from DC to LA. Their form contract did not specify how long it would take. Therefore, I called them and asked. I was told it would take around 10 days for my car to be picked up. I ordered the service and sent in a cashier's check (they don't take credit cards and now I know why) for the amount.

Its been almost 3 months and my car still has not been picked up yet. I've called and e-mailed the company repeatedly and they keep saying my car will be assigned to the first available carrier (this is what they spit out before they hang up on me). However, they will not tell me when that is. It's funny how before they receive your payment, pick up is 10 days but after they get your money, they cannot specify when your car will be picked up.

The company also says if I cancel, they will not return $200 of my fee for the processing charge. Furthermore, if I try to challenge the $200 processing charge, they will hold me liable for another $150 for their time and expense. I do not believe any of these charges are valid, however, if you do decide to take them to court, Southerland has conveniently provided a venue clause in their form contract which requires you to go to their place of business for any lawsuits. Therefore, it is not worth the time and expense for most people.

Don't be fooled by their professional looking website. Southerland is a bunch of crooks!!!! I've checked with the Better Business Bureau and they've received numerous complaints for the same thing - promising to ship your car w/in 10 days, failing to pick up the car for a ridiculously unreasonable period of time, and refusing to return the $200 fee. Shasta County's Consumer Protection Unit has also received a number of complaints regarding the *&!@#$%! at Southerland. Don't be fooled!

lauren
los angeles, California

This report was posted on Ripoff Report on 08/12/2002 04:26 PM and is a permanent record located here: https://www.ripoffreport.com/reports/southerland-auto-transport/anderson-california-96007/southerland-auto-transport-dirty-sobs-anderson-california-26750. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!

Updates & Rebuttals

REBUTTALS & REPLIES:
0Author
2Consumer
0Employee/Owner

#2 UPDATE Employee

Ms.Lauren Must Have Too Much Time on her hands

AUTHOR: Lynne - ()

POSTED: Tuesday, November 05, 2002
The complaints from the BBB are from consumers who do not either read their contracts or do not understand the contract and sign it anyway. We only have a 1% complaint rate out of 6000 vehicles shipped, so I would say that is excellent. As far as the complaints in Shasta County it applies to AutoMoving not Southerland Auto Transport in this effort to vilify someone they are distorting facts badly. people like this are mistaken about how things work and fail to work with us at all
Respond to this report!

#1 UPDATE Employee

Ms.Lauren Must Have Too Much Time on her hands

AUTHOR: Lynne - ()

POSTED: Tuesday, November 05, 2002
The complaints from the BBB are from consumers who do not either read their contracts or do not understand the contract and sign it anyway. We only have a 1% complaint rate out of 6000 vehicles shipped, so I would say that is excellent.
Respond to this report!