Report: #813369

Complaint Review: sprint pcs

  • Submitted: Fri, December 23, 2011
  • Updated: Fri, December 23, 2011
  • Reported By: sprint rip off — santa barbara California United States of America
  • sprint pcs

    United States of America

sprint pcs sprint rip off, Internet

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on dec 27 i bought a cell phone and home connect for my house , went home connected the home connect didnt have any issues till a about a week later i would get calls from the bank or any one in general and they will tell me that they couldn't hear me so what i did i moved the sprint connect from the bedroom to the front room think it will get better reception at around the 6 of dec i was still having the same problem i called sprint and i told them the situation they told me just to reset it and that should take care of it

i followed the direction like i was told and eveything was fine on the 14th of dec still having the same issues drop calls and choppy conversation i called back sprint this time i talked to sprint tech support the rep told me that i wasn't getting a good enought signal that it was week because my cell will only have  1 bar and it will also roam in my bed room or any part of the house so the informed me to get the air rave a booster signal for my house house and cell phone i received it like 2 to 4 days later on the 17 th connect it to the dsl line did the proper connection and follow the direction i got good reception on my cell phone i got 4 bars but still didn't work for  my home phone that works like in home cell phone

called a again sprint went through all the prosidures with the rep and i was told thst the air wave does not work with the house connect that thats what all i can do i was still having the same issues from the 20 tru the 23 called sprint i had enough i canceled the the connect at home service from having a faulty product .now to top it off the want to charge me a early cancellation fee of 200 dollars cause their product didn't work .i made complaint after complaint and they still wanna charge me 200 dollars i think its unfair that they will do that to me after i went thourgh all the directions i was told to do because i passed the 14 day return policy i wll also file a bbb report on this and a complaint with our local news for bad customer help  my email is (((email redacted))) name is marcos thank you for your help

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