Report: #1397696

Complaint Review: Sprint

  • Submitted: Sun, September 03, 2017
  • Updated: Sun, September 03, 2017
  • Reported By: Paulo — Kansas City Missouri USA
  • Sprint


Sprint Billing for already returned items Internet

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  September 03, 2017. To Whom it May Concern: I returned the cellphones on 07/07/2017 at your corporate store at Leawood, Kansas Town Center after trying to do so at two other locations. I was so happy to finally put an end to such a rip off situation with you guys. I waited two years to cancel your lousy service. It all started at your Store at 5390 Johnson Dr, Mission, KS 66205 where after weeks of trying to have a manager process buy out account from T-Mobile which that never happened, they just gave me the run around technique which seems to be the way you do business by what is going on now, can’t reach you by email and nothing happens by phone or visiting your So Called “Corporate Store” which by the way I visited today (Corporate Store at Leawood, KS. Town Center) where after 45 minutes of waiting couldn’t talk to the manager. When I checked in I was told that there were only two people ahead of me. After 30 minutes of waiting and seeing a half of dozen people taken care before me I checked with the front person and saw my name listed in 4th place. I gave it another 15 minutes when I realized that maybe getting new victims is more important to them than assisting with a billing issue, that’s when I decided to leave, again without customer service! I sure don’t appreciate your threats of collections and I want you to stop your harassment, you received those devices almost two months ago! I will do all I can to reach as many people with my story so that people is aware of your un-professional service. I will post this letter, your letter, and return receipt in all media available. I will also report you to BBB and any agency that I can find to get assistance in this matter. You continue to do your work, I’ll do my part on this end! Paulo A Martinez (((REDACTED)))

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