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Report: #345450

Complaint Review: Sprint - Internet

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  • Reported By: New York New York
  • Author Confirmed What's this?
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  • Sprint www.sprint.com Internet U.S.A.

Sprint Sent Me A Broken Blackberry Curve And Now They Are On Backorder For Over A Month And Won't Send Me A Replacement! Sprint sent me a broken Blackberry Curve and now they are on backorder for over a month and won't send me a replacement! New York City Internet

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Sprint sent me a broken Blackberry Curve around 2 weeks ago. After numerous hours, each day calling the customer service line and going to the customer service centers here in NYC they still have not sent me a new Curve saying they are on backorder. I can barely use my phone which has a broken trackball. Each time I call them they transfer me to about 3 or 4 different places, where I have to explain my whole story over again to people who barely speak English, which is difficult since I can not hear on my phone either, even at the highest volume. Not only is my warranty going to be up in 2 weeks, which they say they will honor but I am unsure at this point, but I also have to wait to get the new phone to mail in my $100 rebate. I am very frustrated at the amount of hours I have spent on the phone and going to the service center about this matter. The other day alone I spent over an hour on the phone. This is so frustrating. I hear that they have Curve's online on their website. I was told this by a CSR and also by someone at one of the service centers. If they have Curves for new customers why are they not sending me one, a customer for 8 years? I can not do anything with my phone and it is my only form of communication as I don't have a landline. Now they sent me a card in the mail saying that they will send me a new Curve if they become available in the next 30 days and if they don't become available I will have to call to make sure they can keep me on the list. I want Sprint to deal with this matter immediately or I am canceling everything and going to Tmobile where my 2 friends got Curves the other day that work great.

Lorien
New York, New York
U.S.A.

This report was posted on Ripoff Report on 06/28/2008 08:17 PM and is a permanent record located here: https://www.ripoffreport.com/reports/sprint/internet/sprint-sent-me-a-broken-blackberry-curve-and-now-they-are-on-backorder-for-over-a-month-an-345450. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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