Complaint Review: SquareTrade Warranty - San Francisco California
- SquareTrade Warranty 360 3rd Street, 6th Floor San Francisco, California USA
- Phone: 1-877-927-7268
- Web: www.squaretrade.com
- Category: Cameras & Video
SquareTrade Warranty SquareTrade LIED to me and said my issue wasn't covered under warranty, and admitted that they lied San Francisco California
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Of my 35+ years as a consumer, I have never had such a horrific experience with warranty plans until I tried SquareTrade and now I would recommend that everyone STAY AWAY FROM THEM BY ALL MEANS because they are full of LIES and admit to it.
I bought a Nikon camera on Amazon and got the extended warranty. The side of the lens got cracked due to an accidental drop. I called and they told me if it's within the first year of the warranty, it's not their problem and that I should deal with the manufacturer. Real curt tone and trying to say anything to get me off the phone.
I waited a few days then called them again trying to get a different person on the phone and what do you know, this time around the guy said to not even bother calling SquareTrade if this happens after the first year, they don't cover it anyway. SO WHAT EXACTLY ARE YOU COVERING THEN? I asked to speak to a manager and he said the manager would tell me the same crap. Your 5-stars reviews for "outstanding customer service" are probably fake.
So I file a BBB complaint and that's when they actually take me seriously. They call me back and admit that what they initially told me is wrong, that they do cover the repairs and that their customer service really screwed up this time. Yadda yadda didn't care at this point to deal with these fraudsters.
Avoid SquareTrade at all costs because they're just trying to eat up your warranty money and avoid helping you + avoid putting any ounce of their money into their customers as much as possible.
This report was posted on Ripoff Report on 11/28/2013 01:21 AM and is a permanent record located here: https://www.ripoffreport.com/reports/squaretrade-warranty/san-francisco-california-94107/squaretrade-warranty-squaretrade-lied-to-me-and-said-my-issue-wasnt-covered-under-warran-1102789. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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