Complaint Review: Stamps.com
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Beware of Stamps.com Trial Period and cancellation policies.
First - it is always a red flag if you have to place a phone call to cancel anything. This means they are going to pitch their services and ignore your request to cancel until you get pissed off at them. 20 minutes later of constantly saying no no no no, I finally had to tell the woman to shut the F up and cancel my service now.
No one should have to go through that aggravation.
She specifically told me that I would be able to use the service through the end of the billing period which would be the last day of August and d**n if I didn't get charged again in September.
I called and spoke to a spectacularly unhelpful and borderline rude Dean, who informed me that the 'trial' period is NOT free and that your billing is for the month before, not the month coming up. I informed him that a trial by definition is assumed to be 'free' and no where on their website does it say it isn't and you are being billed for it. The woman who finally canceled my service initially did not say there would be another charge.
I filed a complaint with stamps.com and am going to file a complaint with USPS since they are directly affliated with them as a US stamps vendor and with the BBB.
Just a note - stamps.com is a great service for companies. I am not complaining about their service. My complaint is about the deceptive practices with their 'trial' period and the way they handle cancelation requests.
This report was posted on Ripoff Report on 10/08/2014 11:36 AM and is a permanent record located here: https://www.ripoffreport.com/reports/stampscom/internet/stampscom-trial-trickery-internet-1181702. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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