Complaint Review: Stamps.com
Stamps.com Paul M (Office of the President) BUYER BEWARE - STAMPS.COM COMMITS FRAUD by STEALING FUNDS FROM USERS Nationwide Nationwide
*Consumer Comment: Not Fraud.
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BUYER BEWARE - STAMPS.COM will defraud you, it's only a matter of time. Read below to find out what they did to me, and what they will do to you whenever they are given the opportunity.
I purchased postage through stamps.com for a box I was sending to China (for about $210 US). I placed the label on the box and USPS came the next day to pick it up as usual. The following day USPS brings the package back with a sticker on it that says "RETURN TO SENDER - The mail piece exceeds the acceptable measurements of Priority Mail".
I went on to my stamps.com software and submitted a refund request for the $210 in postage. A few days later I get an email that says my request for a refund was DENIED! I emailed and called stamps.com to let them know denying my refund was unacceptable, as the package never went more than 10 miles from where it was picked up and I was being charged the full amount as if it were delivered to China!
The postage to send this same package 10 miles from here is less than $20 USD. [continued below]....
After further protest I received an email from Stamps.com stating "Stamps.com will assist you in submitting an exception request to the USPS. This process is not a guarantee of the refund being approved." And then went on to request the following documentation from me (which would take more than 1 hour to prepare):
1) A highly detailed letter of explanation outlining what happened. This should include dates and the reason why the request was not submitted within the required timeframe or why a refund could not be requested.
2) The physical postage indicia (or if there is not physical indicium: the print history with the specific prints indicated for postage that has a delivery confirmation number). The USPS would require the physical indicia unless there was a delivery confirmation number associated with the indicia.
3) Any additional relevant information (e.g. if you used printed labels to replace the ones being refunded, those should be included and detailed in the print history).
4) Please provide a Misprint Request Spreadsheet in Microsoft Excel with the following information: Print Date, Delivery Address, Amount, and Delivery Confirmation Number.
They said this information must be snail-mailed (rather than submitted online or via email) to Stamps.com Customer Relations in El Segundo, CA, where it could take up to 2 weeks to get a response!
WHAT A JOKE. When you buy a product online and file a refund request online, then why is it after the request is denied we have to jump through these ridiculous hoops in HOPES (remember there is no guarantee) that our money will be refunded!?
So I told Stamps.com "if you want to pay for an hour of my time to prepare the information you have requested, I will do it. If not and you still refuse to provide a refund, I will file a chargeback with my card provider".
What they said in response is "If we discover you filed a chargeback we will put your account on suspension and collect and funds you have remaining".
I gave them ample opportunity to provide me a refund and told them I would also go to ripoff reports if they did not, but Stamps.com did not care. No, not even Paul M from the Office of the President cared. So I filed a chargeback and later that day told him I had done so after he refused yet again to provide a refund. But before he had actually received a copy of the chargeback on his desk, Paul M acted in Spite and locked my account, stealing another $75 from me that remained there!
Stamps.com has now stolen $210 in postage they refused to refund + the $75 left in my account, all on a package that was "RETURNED TO SENDER" the very day after it was shipped.
Stamps.com has defrauded me in the worst way. They even acted in spite, showing how petty and childish the President of their company truly is. A President with any ethics or professionalism would wait until the chargeback had been received before taking action (as is their policies) rather than acting against someone solely based on their word. The actions of stamps.com are deplorable.
BUYER BEWARE - IF YOU PURCHASE POSTAGE THROUGH STAMPS.COM IT IS SUBJECT TO SEIZURE BY THE VERY COMPANY YOU PURCHASED THE POSTAGE FROM. It's only a matter of time before they do to you what they have done to me. Don't become the next victim of STAMPS.COM
This report was posted on Ripoff Report on 12/30/2014 08:12 AM and is a permanent record located here: https://www.ripoffreport.com/reports/stampscom/nationwide/stampscom-paul-m-office-of-the-president-buyer-beware-stampscom-commits-fraud-by-st-1198364. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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