Report: #1455967

Complaint Review: Stanley Submarines - Roatan

  • Submitted:
  • Updated:
  • Reported By: Melissa — Bangor United States
  • Stanley Submarines

    Roatan,
    Honduras

Stanley Submarines Karl Stanley Roatan Institute of Deep Sea Exploration, RIDE. Took 10k for a deep water photo shoot, delivered 20 identical photos Roatan

*Author of original report: Situation resolved

*Author of original report: The lies continue

*Consumer Comment: Not a RipOff

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As part of a scavenger hunt benefitting Random Acts, several teams reached out to Karl Stanley about photographing deep-sea wildlife. Each team needed a unique photo of a unique sea creature. Karl messaged each team letting them know that the cost to find unique sealife at 2,000 feet would be $500 per photo. Assuming that this project would take several dives and quite a bit of time, at least 20 teams paid him this fee. We received our photos and submitted them.

Note that collaborating with other teams is expressly against the rules, and Karl knew this. What he didn’t know is that we were permitted to share submissions after the hunt ended. To our horror, the teams discovered that the photos were identical, taken of the exact same coral frond. Timestamps from the photos showed that they had been taken in a span of less than five minutes. Karl gave us these photos *knowing* that we could not compare before submitting and *knowing* that every team risked disqualification for failing to submit a unique image.

He refuses to offer any refunds, claiming that the photos are different due to the placement of post-it notes on a peice of paper in the shot. He has also messaged several of the teams "quoting” hunt officials, promising full points but threatening to dock points if we do not stop seeking refunds. The fact that StanleySubmarines could easily have made ten thousand dollars for a day’s work and chose to rip people off instead points to a much deeper issue (pardon the pun.) I would not want anyone I cared about trusting their lives to this company.

This report was posted on Ripoff Report on 08/10/2018 11:10 AM and is a permanent record located here: https://www.ripoffreport.com/reports/stanley-submarines/roatan/stanley-submarines-karl-stanleyroatan-institute-of-deep-sea-exploration-ride-took-10k-1455967. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals

REBUTTALS & REPLIES:
2Author
1Consumer
0Employee/Owner

#1 Author of original report

Situation resolved

AUTHOR: Melissa - (United States)

Karl Stanley has made a charity contribution for the full refund amount and I am satisfied with this result. 

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#2 Author of original report

The lies continue

AUTHOR: Melissa - (United States)

 After writing the original report, Karl offered to donate my refund to charity. Apparenly he was bluffing because when I gave him the contact information of a local nonprofit I hold dear, he responded with a barrage of personal insults. He claims that we are not due a refund because we agreed that the price was fair. The scope of work described would, indeed, have been worth $500. But that work was never actually done, and Karl is aware of that. If you pay a fair price for hardwood flooring, you’re due a refund from a contractor that installs linoleum. Secondly, he claims that since the photo was submitted to the judges, we must have approved of it. Once again, he knows that teams are not allowed to communicate or collaborate and we would have had no way of knowing about this scam prior to submission. Had we known that the photo was an exact duplicate of that provided to other teams, we would have not submitted it- and Karl knows this, which is why he lied throughout the duration of the hunt by telling us that the photo was unique. Lastly, Karl argues that since the judges have recognized the issue and failed to penalize the teams involved, we got what we paid for. He rationalizes that if his victims are not additionally punished by a third party, then he himself has done no wrong.

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#3 Consumer Comment

Not a RipOff

AUTHOR: Robert - (United States)

If this is a REWARD card that had an expiration date, if you failed to use the REWARD dollars you lose them.   

This is fairly standard among most reward programs that you only have a limited time to use them.   They didn't take money from your pocket, you are exactly where you were before they issued the reward dollars.  It was your choice to let the card(s) sit until they expired.  

The simple way to avoid this issue in the future is that once you get a reward card of any time, use it ASAP so you don't forget about it.

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