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Report: #1302446

Complaint Review: Starmovers USA From GA - Nationwide

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  • Reported By: Kelly — North Myrtle Beach South Carolina USA
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  • Starmovers USA From GA Nationwide USA

Starmovers USA From GA Paid DepositTto Hire Movers To Unload A Truck - Never To Show!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Nationwide - Georgia??

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Called Starmovers USA to hire 2 men per hour to unload a moving truck. Had to give a deposit that day of $50 to hold my reservation. We moved from NC to SC and used a trailer just like a pod. U-Pack and they drive.  So basically i just needed help with the unloading when it got here to SC. 

Our truck was delayed a bit getting here, but I was told no worries I could just call them as soon as I knew of the expected arrival date and I would be just fine, this t I was told by a woman named Leah. I then called again and gave them the exact date that I would need the help. 

The Supervisor named David assured me I was all set.  Later that evening I got a call from a man named Kenny who said he was the mover and works for craigslist. So apparently Starmovers USA sublets their work out.  To me not a problem at all as long as it gets done and they are insured.

So I was scheduled to have our trunck un-loaded 8:00am on April 28th.  I called and spoke to David to confirm this all on April 27th the day prior.  To be told I was all set and the mover Kenny would call me in the morning to confirm.  Well my husband took a day off from work to be there at the storage unit at 8:00am.  No one ever showed, he called Kenny's cell # and he said no sir they hired someone else for this job.  So he called David. David said whatever and he would get two movers out asap.

Well by 11:00am still no one called or showed up. My husband called every number we had for them and they were all disconnected. He called that man named Kenny on his cell and asked if he could do it.  He said sure for $50 an hour.  Well at this point 1 mover was better then none.  He was to arrive by 3:00pm.  Called my husband at 3:10 and said his car would not start could he get my husband to pick him up?

Absolutely NOT!! was my husbands reply. So needless to say the storage facility had to help us hire a company to unload our truck and have it done before 7:00pm that evening when they close.  I now will probably owe the storage facility extra money just having to have that truck sit there for days.

I also may have to pay extra to the U-Pack Company because they only give you 3 business days to unload their truck.  It has been a total Nightmare to say the least. We have called and called all day long and their phones were disconnected and their email was temporarily unavailable as well.    I will be reaching out to a lawyer for sure. This so-called company needs to be stopped.  Karma is a ***** and they will see that oneday.

 

This report was posted on Ripoff Report on 04/28/2016 01:25 PM and is a permanent record located here: https://www.ripoffreport.com/reports/starmovers-usa-from-ga/nationwide/starmovers-usa-from-ga-paid-deposittto-hire-movers-to-unload-a-truck-never-to-show-1302446. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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