Stoneham Ford, Chuck Beauregard, Bill Pollack, Aram Mooradian This company will not return a $1,000 deposit on a truck I didn't purchase! Stoneham Massachusetts

The $1000 has been refunded to Mr. Pullis' credit card.

Instead of getting into a pissing contest with this guy, why didn't you just mail him his refund check back, return receipt requested, so he'd have to sign for it, instead of stating his refund check is available at the accounting office? You would have come out ahead. I know it sucks, but for the lousy $1000, was it worth the bad publicity?

The owner of Stoneham Ford and I have attempted to contact Mr. Pullis on numerous occassions to resolve this matter. Apparently, Mr. Pullis' willingness to discuss this matter is limited to this website. Mr. Pullis' refund check is available Monday through Friday from 9:00-5:00 in our Accounting Office located at 185 Main Street, Stoneham, MA 02180.

It seems that I've gotten a name wrong in this matter. I've talked to so many people in this dealership, trying to obtain my $1,000 deposit back, that I've named Bill Pollack as one of those employees and apparently he's one of the few employees I haven't spoken to

I am quite confident I have never spoken to Michael Warwick and it's clear that Mr. Warwick has absolutely no clue as to what has transpired. He has me traveling in February, he implies that my credit rating is 520, he claims that I tied up the vehicle for 45 days, then for months, he states that my report veers far from the truth when he doesn't have it straight to begin with, and he is completely confused as to who told me what. So let's clarify where Mr. Warwick has absolutely no clue and where Stoneham Ford is still ripping me off for a grand I'll address his misconstrued statements as they appear on his rebuttal and re-state the truth in simple facts.

1. I was not traveling in February. I was in California where I live 6 months out of the year.

2. The interest rate advertised on the website was 7.5% - estimated or not that is what the truck was being advertised for and - that is what Mr. Beauregard and I discussed.

3. My credit score is not 520, it is near 800. I've recently confirmed this as I have purchased a truck through another dealership, an honest one, and have an interest rate on the vehicle of 7.9%. I received this interest rate within a two hour period while TD Bank North accepted the loan by not pulling my credit report, simply by viewing my credit score. A copy of this current purchase and loan information will be faxed to Stoneham Ford for clarification.

4. Mr. Beauregard called me on April 3, as I was traveling across the country, and told me that the financing was complete on the vehicle. I asked him what the interest rate was and he stated he did not know. He then had me speak with the finance manager who then told me the interest rate was 11.5%. I could have received my own financing, but at this time I was TRAVELING ACROSS THE COUNTRY!

Which brings us to correction number 5 = the incompetence of Mr. Beauregard

5. Mr. Beauregard waited until the ninth hour to get the paperwork and financing done on this vehicle. As the timeline states: Deposit given to Stoneham Ford on February 27th. Credit Application received on March 25th. Credit Application returned on March 29th. Financing complete on April 3rd with an interest rate of 11.5%. Mr. Beauregard did nothing on this sale from February 27th, until March 25th when he finally faxed over a credit application.

Once again, Mr. Pullis implies that Mr. Beauregard was delaying the sales process by not completing the financing. Mr. Beauregard does not get paid for the sale until the vehicle is paid for. What would be Mr. Beauregard's incentive for delaying the financing and sale of the truck?

6. Again, Mr. Beauregard did nothing on this sale from February 27th until March 25th. And it is because of this that Stoneham Ford claims they will not return my deposit.

Just to be sure Mr. Warwick has the timeline straight let's revisit

Deposit given to Stoneham Ford on February 27th. Credit Application received, via fax, on March 25th. Credit Application returned, via fax, to Stoneham Ford on March 29th. Financing complete on April 3rd with an interest rate of 11.5%. Mr. Beauregard did nothing on this sale from February 27th, until March 25th when he finally faxed over a credit application.

7. As the time line states it is not months, it is not 45 days. This clearly shows where the employees of Stoneham Ford are completely incompetent. In the response from the Better Business Bureau Stoneham Ford claims I tied up the truck for several months. Mr. Warwick, in his rip off report rebuttal, claims first that I tied up the truck for 45 days, and then in the same rebuttal claims it was two months. So which is it? Several months, 45 days, or two months? While Mr. Warwick figures that out I'll put this into simple terms so that he can understand This deal could not be done until the interest rate and payment were given to me and they were not given to me in a timely manner.

8. A letter was written and sent via fax on April 20, 2009, by me, to the president of the dealership asking him for my deposit back, or to make the sale of this vehicle happen. To date, I have not heard from him or anyone else within the dealership.

Now, here's the kicker Mr. Warwick states:

Despite Mr. Pullis taking a vehicle off of the market for over two months and costing us several thousand dollars, we have no interest in keeping his deposit. We are in business to sell and service Ford vehicles. We have no desire to do business with companies or individuals that cannot be taken at their word.

Mr. Warwick should practice what he preaches. I didn't take the vehicle off the market for over two months, the incompetence of the dealerships employees have made that happen We have no interest in keeping his deposit. As of today, May 1, 2009 I still haven't received my deposit back

Speaking of doing business with companies or individuals that cannot be taken at their word, how honest is that?

What a great rebuttal Mike!!!! It's always the car dealer thats wrong when people can't get what they want because of their own shortcomings. Again, hats off to you Mike.

On February 15, 2009, Chuck Beauregard, a salesman at Stoneham Ford, was contacted by William Pullis of Procom Property Management in Naples, Maine regarding a used Ford F550 truck. Mr. Pullis expressed his interest in the truck and stated that he would like to have the truck inspected by a friend in the area as he was traveling at the time. The vehicle had a few minor issues that needed to be addressed but overall, the vehicle was in very good shape.

Mr. Pullis stated that he wanted to purchase the vehicle but he would be traveling for a while and wanted to know if Mr. Beauregard would hold the truck for him. Mr. Beauregard agreed to hold the truck if Mr. Pullis would leave a $1000 deposit.

This is where Mr. Pullis' account veers far from the truth. I will address his claims one by one as they appear in his report:

1. Mr. Pullis claimed that the interest rate was advertised at 7.5%. Our website lists an estimated payment based on the dealership wide average for all finance contracts. Common sense as well as several disclaimers clearly state that not everyone is going to qualify for this rate. Someone with a 520 credit score is not going to get the same interest rate as someone with an 800 score. As a businessman who has made many vehicle purchases in his life, Mr. Pullis was well aware of the financing process.

2. Mr. Pullis claimed that Mr. Beauregard agreed that the approximate interest rate would be 6.5% to 7.5%. At this point, Mr. Pullis had never filled out a credit application. How could Mr. Beauregard quote him a rate if he had no idea about his credit history? This claim is ridiculous on its' face. Number one salesmen never quote interest rates. Number two how could anyone quote him a rate without knowing his credit score?

3. Mr. Pullis claimed that in late March 2009, the financing was complete but that Mr. Beauregard did not know the interest rate. How could the financing be complete without Mr. Beauregard knowing the rate? Mr. Pullis was told the rate was 11.5% based on his credit score and he stated that he could get his own financing.

4. Once again, Mr. Pullis implies that Mr. Beauregard was delaying the sales process by not completing the financing. Mr. Beauregard does not get paid for the sale until the vehicle is paid for. What would be Mr. Beauregard's incentive for delaying the financing and sale of the truck? Mr. Pullis states that he did not want to wait until the last minute to purchase the truck. At this point, he had already delayed his purchase over 45 days. We are in business to sell vehicles, not have them taking up space on our lot with only deposits. We wanted this truck to be delivered in mid-March. Mr. Pullis delayed the purchase because he felt that 11.5% was an unfavorable interest rate and demanded that we lower the price of the truck or lower our rate. Stoneham Ford has no control over the interest rate that customers receive from Ford Credit or other outside banks. Your interest rate is based on your credit worthiness. We have no control over Mr. Pullis' credit rating and since his own bank did not offer him a more favorable rate, it is clear that the rate he received was in line with what someone with his credit history should expect. Mr. Pullis chose to delay his purchase, not Stoneham Ford.

5. On April 14, 2009, almost two full months since he agreed to purchase the vehicle, Mr. Pullis cancelled the transaction. He claims that the interest rate was too high and we were unwilling to lower our price to offset his interest rate. Basically, we should sell our vehicle to him for less because he doesn't qualify for a better interest rate. Clearly, Mr. Pullis had learned by now that he would not be able to obtain more favorable financing from his own bank and began looking for a way to get out of this deal.

Mr. Pullis requested a refund of his deposit and was told that he would need to speak to the owner in regards to the refund and that the owner would be back from vacation on April 27, 2009 to discuss the matter. The owner deals with all cancelled transactions personally to insure that the staff has done all we could to assist the customer.

6. Mr. Pullis claims that he spoke to Bill Pollack and was told that he would not be refunded his deposit. Mr. Pullis has never spoken to Bill Pollack. Bill Pollack has never had anything to do with Mr. Pullis or this transaction. Mr. Pollack has filed his own rebuttal to this claim and may seek legal action against Mr. Pollis for falsely naming him in this report.

Stoneham Ford has been in business since 1927. Our reputation as an ethical and honest dealership is well known throughout New England. We deal with thousands of customers every year and despite our best efforts, there will always be a very small percentage of customers who are unhappy with their experience. In these rare cases, we address the customer's concerns and do our best to rectify any problems.

Chuck Beauregard is an outstanding salesman with 23 years of experience and an impeccable reputation. Chuck made one mistake during the entire time he assisted Mr. Pullis. He assumed that Mr. Pullis was a man of his word. Despite Mr. Pullis taking a vehicle off of the market for over two months and costing us several thousand dollars, we have no interest in keeping his deposit. We are in business to sell and service Ford vehicles. We have no desire to do business with companies or individuals that cannot be taken at their word.

My name is Bill Pollack and I am the commercial truck manager at stoneham ford. In this report I am mentioned as one of the parties involved. The person that is being refered to is a sales manager also named Bill. I have never spoken to this customer and was never involved in his transaction. I have 14yrs of happy customers and it really bothered me to see my name tarnished over something I was not involved in. If you could correct this I would greatly appreciate it.
Thanks

My name is Bill Pollack and I am the commercial truck manager at stoneham ford. In this report I am mentioned as one of the parties involved. The person that is being refered to is a sales manager also named Bill. I have never spoken to this customer and was never involved in his transaction. I have 14yrs of happy customers and it really bothered me to see my name tarnished over something I was not involved in. If you could correct this I would greatly appreciate it.
Thanks

My name is Bill Pollack and I am the commercial truck manager at stoneham ford. In this report I am mentioned as one of the parties involved. The person that is being refered to is a sales manager also named Bill. I have never spoken to this customer and was never involved in his transaction. I have 14yrs of happy customers and it really bothered me to see my name tarnished over something I was not involved in. If you could correct this I would greatly appreciate it.
Thanks

My name is Bill Pollack and I am the commercial truck manager at stoneham ford. In this report I am mentioned as one of the parties involved. The person that is being refered to is a sales manager also named Bill. I have never spoken to this customer and was never involved in his transaction. I have 14yrs of happy customers and it really bothered me to see my name tarnished over something I was not involved in. If you could correct this I would greatly appreciate it.
Thanks