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Report: #1011757

Complaint Review: Strutmasters.com - Internet

  • Submitted:
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  • Reported By: Alice — Guilford Connecticut United States of America
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  • Strutmasters.com Internet United States of America

Strutmasters.com Warranty is intentionally deceptive and they tell a different story before you buy them. Internet

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This company should have a class action lawsuit against them.  They sell Struts to replace the air shocks on various vehicals.  The website purports that the struts are warranteed for life (see attached picure).  Before I bought them, I talked to someone there who confirmed that they had a lifetime warranty, so I'd "never have to worry about struts again."  4 years later two of the struts failed, while i was driving.  I contacted the company to get replacement struts and they informed me that there was only a 90 day warranty on the struts, but the springs were covered.  The said that they'd give me a "deal" though and ONLY charge me $395 plus shipping.  I had to get the struts as nothing else would work.  This company misleads people and then change their story when you are desparate.  They also tried to charge me State Sales Tax, even though they are in NC and I'm in CT.  I'm willing to bet they collect sales tax often and never send it to the appropriate state, someone should report them to the proper authorities.  I want the money I paid back and I want them to cover any future issues as they promise to on their web site and over the phone.

This report was posted on Ripoff Report on 02/10/2013 11:12 AM and is a permanent record located here: https://www.ripoffreport.com/reports/strutmasterscom/internet/strutmasterscom-warranty-is-intentionally-deceptive-and-they-tell-a-different-story-befo-1011757. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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