Stryker T-Tops Stryker ttop Over 4 months and order is still not complete! San Diego, California Nationwide

I purchased an SG-300 T-Top from Stryker on 3/27 and was told to expect delivery of the product late April or first week May 2015. I called the business seeking status during the first week of May. I was told the remaining items would ship approximately May 22 and expect delivery May 27. I called seeking shipping status on the remaining items on May 26 and was now told to expect delivery 1st or 2nd week of June, a full 2+ months after purchase. The customer service contact would not forward me to a manager when asked and told me to wait for delivery on the new date estimate.

I call every 2-4 weeks seeking status on this order and am outright lied to with false expectations of shipping dates. When I ask for a refund on the item I'm waiting on, I'm told they can't refund because it was included FREE in the package I purchased. It's just over 4 months and I'm still being lied to and waiting on over $500 worth of product.

I've also filed a complaint with the San Diego BBB, which has given them a score of 'F'. Their response is just a copy/paste of a previous answer to other complaints.