Complaint Review: StubHub
StubHub consumer fraud, charged fraudulent fees san francisco california
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I mistakenly listed tickets for the belmont stakes in section 3AAU when in fact my seats were in section 3CCU. stubhub charged me $194.92 for 2 replacement tickets. I couldn't understand why so much since I charted the event everyday and knew tickets in that area were plentiful at around the $200 cost per ticket I had sold which I didn't have.
When I asked multple reps they immediately go into the cloak of secrecy and tell me the replacement tickets transaction doesn't involve me. I inform them it does since i'm paying. finally each rep breaks down and gives me a different amout that the replacement tix cost. One rep mistakenly revealed the section and row of the replcement tickets(have chat log) and of course there is 1 sale in that section the day SH notified me of the cancelation and charge to my credit card. That sale was for $200@ ticket(have documentation of this) exactly what I sold mine for thus there should be no charge for the replacements let alone $194.
Wrote to corporate about my concern and 2 days later a top seller Rep called me with yet more bullshit. A different price again, "SH can charge me anything thing they want read the user agreement". He asked me what he could do to convince me the replacement transaction was legit and I told him to send me a copy of the replacement transaction with the replacement sellers name blacked out. He said out of the question. This company thrives on lack of transparency. Anyone interested I have full black and white documentation of everything contained in this report.
This report was posted on Ripoff Report on 06/14/2014 02:35 PM and is a permanent record located here: https://www.ripoffreport.com/reports/stubhub/internet/stubhub-consumer-fraud-charged-fraudulent-fees-san-francisco-california-1154844. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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