StubHub StubHub.com, Stub Hub, Stubhub, Inc StubHub was scammed by buyer and they pass loss onto me ,seller Internet, Internet

Good Morning,

We certainly apologize for the frustration and hassle with this order. We definitely would like to reach a resolution with you, and we apologize for any delay in follow-up or notification with your order. We have further reviewed this issue, and we do see you are currently working with our Executive Customer Care Team. We've notified the representative handling your case that you would like to further discuss this, so we will be following up with you directly.

Please hang tight as our Executive Customer Care Team further investigates your case. If you have any direct contact information for the representative you were previously working with, please do not hesitate to also reach out to this individual with any additional information, or documentation that may assist in reaching a resolution.

We appreciate this feedback, and we can assure you these issues are being addressed. We look forward to speaking with you.

Sincerely,
StubHub Executive Customer Care

ive continued my discussions with Stubhub and they refused to do the right thing. these are thenfacts:

1. I sold two tickets to the Champs Sports Bowl for $150 on 12/9/11

2. Stubhub kept a $15 commision for the sale on 12/9

3. Stubhub and the seller knew they were seats 1 and 3 and provided my .pdf tickets to the buyer anyway. On 12/12, I had a phone call with Stub and they had buyer on the other line who agreed to take seats 1 and 3. That superceeds their agreement as the buyer, seller and stubhub all agreed to complete this transaction

4. Had Stubhub insisted on 12/12 that i had to provide consecutive seats, i would have and we wouldnt even be having this conversation. (i had all seven seats in the first row and 5 of the 7 seats in the second row. Each row has 7 seats, and i bought seats 1 ans 7 to ensure i had an aisle seat and also had seats 1, 3, 4, 5, and 7. 2 and 6 were never sold . i guarenteed the buyer would sit together and everyone agreed

5. Everything was fine and the game started at 5:30pm on 12/29 EST

6. I received an email from Stubhub dated 12/29 at 8:30pm EST that the buyer changed their mind and that Stub cancelled the sale.... note the THREE HOURS after the game started. The email header time stamp was 12/30/11 at 1:38am , +5 hours from Eastern

Bottom line is Stub kept my $15 and my $135 for $150 total and my tickets were worthless after being told the sale was done and then they pulled the rug out from under me. and the. to add insult to injury , they tell me AFTER the game starts so i have NO chance to resell them.

5. Stubhub took

Never deviate from site policy unless you're willing to take the risk it might be used against you, as it evidently was this time.

You might have a case against them if you have all documentation that the seat positions were clear, and that the time that elapsed between the sale and the game without any objection from them or the buyer served as reasonable proof the transaction was acceptable to them.

BUT you'd be burning your bridges with them in doing so.

Obviously, if you plan to continue your business there, you need to eat this loss and allow the matter and the rancor to die.

In of off chance you are able to prove any connection between the folks in those 2 seats and the buyer then I'd think you could go after him.

You say that you had every seat in two rows, with the exception of seat 2.  First of all you have to admit that this is a very odd seat to NOT have.  So did you have seat 2 as well?  If so when you were selling seat 1 and 3 why didn't you sell seat 2?  If you didn't have seat 2 how could you 100% guarantee that it was going to be empty?

Then if you tell StubHub that they would be together, that infers that when they arrive at the game YOU would change the seats around so that they would be next to each other.  I bring this up because that would involve you actually talking to the people in those seats during the game.  Yet all you have is a picture of two people in that seat, and gave no indication that you even talked to them.

So answer this.  What proof does StubHub have that those people in the seat were not part of your group?

Also, the above poster was correct which makes any other claim that they Ripped you off a mute point.  In their terms as part of the sellers responsibility there is the following

(ii) Piggyback seats.
With the exception of "piggyback" seats (seats that are directly behind one another, are in two consecutive rows, and have the same number of seats in each row), you agree and understand that if you are listing more than one ticket for sale, the seats for the tickets you are listing must be
together (together means consecutive and adjacent). If you are listing "piggyback" seats then you are required to check the box designating the seats as "piggyback" when you list them.

I put in bold the section of their terms that you violated in case you missed it.

Ive used Stubhub and it's pretty simple, their user agreement shows that they are a self service website and when you list tickets it tells you to list seats that are together. I wouldnt want to go to a game and have a stranger between me and the person I'm there with.