Stubhub STUBHUB = Predatory Seller Fees, Unfair Communication = SCAMMERS San Francisco California

AVOID ALL BUSINESS with Stubhub.

Stubhub has predatory policy to exploit unwary sellers & profit from their mistakes. They take 10% for tickets sold, but extort sellers for 40% penalty if they make an error in the listing. Buyers either get 100% refunded or new tickets if their order is canceled. Stubhub makes 30% more on canceled sales. Their means for communicating debt is also unfair - they email to notify sellers of exorbitant cancelation fees, but reply “as you can probably tell from this automated response, no one is checking email sent to this address” if you try to email them. Unfair one-way street.

I listed tickets & made a mistake on the date I was going to be able to deliver the tickets. I wish I was perfect, but humans make mistakes. Tickets were sold before I caught the mistake. Emotional and upset, I had to cancel immediately. I though it was my only course of action. Got an email from collections agency a few months later. This was the First time I gained knowledge of the debt. All stubhubs emails were going into SPAM. Along with 300 other spam emails I get a day. No written mail letter or phone call. Unfair.

Chatted with an agent online. Was told “had you contacted us prior [to them sending my debt to collections], we [stubhub] might have been able to help". I didn’t contact them earlier because I hadn’t seen the spam filtered emails! She promptly hung up the conversation and i haven't been able to communicate with them since (reached out via email, phone, twitter, chat). I reached out to them in everyway possible, but they refuse to communicate. Unfair and RUDE!

My human error of listing the wrong delivery date will now go on my credit report for 7 years and will probably cost me THOUSANDS on a loan / mortgage. Stubhub doesn't care.

Reviews say it all. They don’t care about sellers, only profits. Don't risk doing business with them.

Yelp: 2/5 - goo.gl/Rvw19J

1/5 in customer service - goo.gl/Uc4nDD

customeraffairs.com: 1/1 - goo.gl/QHykk3

SUMMARY:

1. Stubhub has predatory fees. They are profit MORE when a seller cancels a sale (40% fees) vs. if the sale had gone through (10% fees). They are therefore incentivized to have have sellers cancel sales because they gain more.

2. Their commucication is unfair. They will ruin a sellers credit by selling debt to a collection agency before trying to properly communicate with that seller.They only email sellers, but when i try to email them they respond that emails aren't checked. Unfair one way street. Are they not capable of calling or sending post mail to communicate a seller's debt? No... they'd rather send the debt to a collection agency and ruin the sellers credit for 7 years.

3. Stubhub will stop communicating with if you complain even once. Worst customer service.