Complaint Review: Ripoff Report | Student Loan Relief TRUSTED Business | Ripoff Report Verified™ …businesses you can trust. Student Loan Relief offers clients an affordable way to make their Federal Student Loan debt easier to manage. Student Loan Relief’s consultants work with borrowers to identify the best combination of Federal, State, and/or Local programs, given their financial needs.
- Student Loan Relief TRUSTED Business | Ripoff Report Verified™ …businesses you can trust. Student Loan Relief offers clients an affordable way to make their Federal Student Loan debt easier to manage. Student Loan Relief’s consultants work with borrowers to identify the best combination of Federal, State, and/or Local programs, given their financial needs.
3102 San Jacinto St.
Student Loan Relief Verified TRUSTED Business REVIEW: Student Loan Relief's clients feel safe, confident, & secure when doing business with SLR. Student Loan Relief is dedicated to 100% client satisfaction, exceptional client experiences, & success. Commitment to Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program benefiting consumers, ensuring complete satisfaction & confidence when doing business.
*UPDATE: Student Loan Relief recognized by Ripoff Report Verified™ as a safe trusted business service.
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EDitor's UPDATE: Positive rating and recognition has been given to Student Loan Relief for its full commitment to quality customer service.
Ripoff Report's discussions with Student Loan Relief Inc have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. Student Loan Relief Inc listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.
Student Loan Relief Inc's principal, Mr. Jason Spencer, has informed us that his personal philosophy is that his client's success is the heart of the business. [continued below]....
One of the things Ripoff Report learned in the course of its review is that typical customer feedback reads, "Student Loan Relief Inc truly communicate all aspects of the service in a timely and effective manner. We are very pleased with the responsiveness that the employees show us. They are serious about meeting commitments, and deliver on their promises."
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
The information provided in this report below is based on comments made by Jason Spencer during an onsite inspection held by a third-party verification company with no biases towards Student Loan Relief.
Student Loan Relief is a company that assists people with the complicated ordeal of getting student loan forgiveness or significant payment reduction. Jason M. Spencer stated the following about his company, "It’s not necessarily the idea of getting them to go away or anything like that...it is making it more comfortable utilizing the programs that they could qualify for but don’t know about and will probably never know about. Because none of the companies involved or US Governments who create them, lets anyone know."
Leads for Student Loan Relief are obtained via word of mouth. They've never done any marketing. Mr. Spencer went on to express the sales process for individuals interested in their services, "we either call them or they call us. Then you get to know them a bit, ask them a series of questions that would get them qualified that we get them into certain programs and interview them. The person interviewing them would pass that information to researchers and they would decide which programs to get them into. The customer would get a proposal showing this is where you are - this is what we can offer you, do you want to work with us? If they wanted to move forward they could sign on the dotted line. It is an agreement, it puts everything on paper, and explains that we aren’t making any promises and you don’t pay us until we get that done."
CUSTOMER CARE & COMPLAINT RESOLUTION – STUDENT LOAN RELIEF
During the on-site interview, Mr. Spencer was asked to describe a situation where a client was not satisfied with the level of service they received. Mr. Spencer expressed that they rarely receive complaints due to their willingness to go above and beyond for their clients. He went on to describe a situation where they took on a client who was already in default. They were able to lower her payments to a manageable fee and ensure that if she made 11 consecutive payments the defaulted loan would be removed from her credit report. Since they had never taken on a client already in default they had they had some hiccups along the way, but were ultimately able to assist their client, "maybe we weren't flawlessly perfect, but it was a trail, we did another one, but it was a trial run for someone who was in default."
When asked to comment on complaints posted on Ripoff Report's website Mr. Spencer expressed that the complaints were made by an ex-employee, "The ex-employee lied about all his competencies and credentials and he was actually working for a competitor. This is all verifiable, I think I uploaded his actual resume that he has on Indeed.com onto Ripoff Report. But, he was actually a plant, working for the competitor." This ex-employee was under the impression that he had a contract with Student Loan Relief that would guarantee him a position. However, when the ex-employee presented what he considered to be a contract the first line stated: "This agreement can be canceled by either party any time for any reason." Which essentially negates the ex-employee’s argument.
When asked what type of changes they have made to honor their commitment to making things right with the consumer per the request of Ripoff Report, Mr. Spencer expressed that since the comments were made by an employee their company now documents everything. He additionally stated, "one thing I am sure to make clear to everyone is that you are not an NFL or NBA player - this is not a contract. I just make sure that people know that if you don’t show up to work - there is no guaranteed pay. We also do a lot more verifying of resumes instead of just trusting them."
Student Loan Relief is proud to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program, "I think it means a lot to be partnered with a prestigious brand like Ripoff Report. I’m very happy to be involved with them and look forward to their coaching and guidance on how I can do things better.
STUDENT LOAN RELIEF – STATEMENT FROM THE OWNER – JASON SPENCER
" We have identified 233 different Congressional and State Governmental Bills and Policies, creating more than 300 different programs that can provide assistance to those that either need it or deserve it. We look forward to using our vast knowledge of the aforementioned legislation to help make the repayment of your student loans a more comfortable experience.
Student Loan Relief Inc's team have expressed that they feel very confident doing their job. Student Loan Relief Inc takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "Student Loan Relief Inc takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "Student Loan Relief provides a very positive environment to work. Opportunities for suggestions and improvements are encouraged. Mr. Spencer is truly concerned about our contribution to the company and providing growth opportunities for us. He takes the time to listen and communicate with employees and customers."
Ripoff Report was pleased to learn that Student Loan Relief Inc's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.
STATED IMPROVEMENTS FROM STUDENT LOAN RELIEF
Student Loan Relief Inc recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, Student Loan Relief Inc has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.
In summary, after our review, which included discussions with Jason Spencer, Ripoff Report is convinced that Student Loan Relief Inc is committed to quality delivery of services resulting in total client satisfaction.
How does a business get Ripoff Report Verified™
The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of. They have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.
Ripoff Report has determined that Student Loan Relief meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24-hour monitoring and for support with customers to resolve any disagreements.
Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.
Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.
Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
Jason M. Spencer Student Loan Relief Inc.Florian Pauly Dallas Texas
ABOUT THE RIPOFF REPORT BELOW:
Ripoff Report would like to let readers know that Ripoff Report emailed this customer so the member business could make things right with them. When a business joins the Corporate Advocacy Program, Ripoff Report emails everyone from the past so the member business can make things right with them. Of course, everything within reason. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer. The author of the Ripoff Report below never responded to our offer to help them.
STATEMENT FROM STUDENT LOAN RELIEF:
The report is false. The ex-employee that made the report also posted his employment agreement which states that he can be let go at any time for any reason. He feels like he should have gotten a guaranteed salary and benefits regardless of his performance, attendance or treatment of his fellow employees. Which is not true per the agreement he posted but clearly never read. Moving forward we go over the employment agreement with each new hire and have them sign that they understand they employment and salary are not guaranteed for any amount of time.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
I believe that my peers and I have truly been taken advantage of, mislead and abused in numerous ways by the CEO of the entity "Jason M. Spencer" not only does he have a terrible history and a bad reputation, but has also failed to meet employee employer agreements with more than a few fronts, including but not limited to, compensation, employee employer agreements and benefits packages, failure to provide payroll schedules, hours, or even proof of income (such as when an employee needs to purchase or lease). I have all of our written correspondence since almost day 1, and more than a few statements and testimonials from other employees. As the Chief Marketing Officer of the entity, Jason has made me very generous offers and agreements, both verbally and in writing, which he has failed and blatantly refused to meet. Furthermore, Jason humiliated me and other colleagues in front of our peers, and on an anger tantrum with a former employee (who was just asking for her rightful pay check) he threw a chair, and stormed out saying "stop talking like you're going to sue". This man has hurt many former and present employees, including myself and he needs to be brought to justice, because the extent of the damage that he has inflicted, reaches beyond employees to clients. Where on several counts Jason KNOWINGLY input false information on Federal Student Aid Program applications to decrease income driven payment amounts for clients, by providing a higher family size figure. Please contact me as soon as possible, as this transition and job loss have left me almost crippled financially. I wish I had more free time while job searching and trying to stay afloat, to include more details, but I'm delighted to provide more intricate details with the right representation, in a court setting. Thank you,
This report was posted on Ripoff Report on 05/13/2015 04:15 PM and is a permanent record located here: https://www.ripoffreport.com/reports/student-loan-relief-trusted-business-ripoff-report-verified-businesses-you-can-trust-student-loan-relief-offers-clients-an-affordable-way-to-make-their-federal-student-loan-debt-easier-to-manage-student-loan-reliefs-consultants-work-with-borrowers-to-identify-the-best-combination-of-federal-state-andor-local-programs-given-their-financial-needs/dallas-texas/jason-m-spencer-student-loan-relief-incflorian-pauly-dallas-texas-1229005. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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