Complaint Review: Suburban Propane - Rochester New York
- Suburban Propane 3325 Chili Ave Rochester, New York U.S.A.
- Phone: 585-889-3770
- Web:
- Category: Fuel Companies
Suburban Propane Pulled Credit Report without permission, Padded Bill Rochester New York
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Purchased house in July, 2008. A Suburban tank was already hooked up. Spoke with service tech when he came to take a meter reading. Called Suburban to set up service. I use propane for the dryer, oven & O2 heater, not for heating.
Usage from July until Feb averaged 30-40 gallons/ month at $3.29/ gallon, they add a certain amount per gallon as a tank rental fee.
I bought my own tank about 5 weeks ago, had it installed and filled by a different company. The price was $2.13/ gallon. I used less then 10 gallons in 5 weeks and have not changed my usage at all.
I called Suburban and asked them to pick up their tank, they acted as if I just started WWIII. They informed me that I signed up for a 3 year contract (which was my first time hearing of any contract) and an early termination fee would be $250. I asked for them to produce a contract that I supposedly signed and they could not, they send me a contract without my signature on it. This contract also granted them permission to pull my credit file, which they did. I did not sign any contract and I did not permit them to pull my credit.
Bottom line: They charged me for propane I did not use.
They either: Did not accurately record the meter.
Their tank had a leak which endangered my family.
They fraudulently and deliberately padded my bill.
They pulled my credit without my permission.
They attempted to bind me to a contract I did not sign and was not aware of.
I see a lot of complaints for Suburban's outrageous prices. I agree, their propane is more expensive. This is not what this report is about. This is regarding their shady business practices which I believe boarders illegal.
Joe
Fingerlakes, New York
U.S.A.
This report was posted on Ripoff Report on 04/27/2009 07:24 AM and is a permanent record located here: https://www.ripoffreport.com/reports/suburban-propane/rochester-new-york-14624/suburban-propane-pulled-credit-report-without-permission-padded-bill-rochester-new-york-446782. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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