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Report: #159586

Complaint Review: Sunburst Automotive - Glendale Arizona

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  • Updated:
  • Reported By: Peoria Arizona
  • Author Confirmed What's this?
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  • Sunburst Automotive 15448 N 67th Ave Glendale, Arizona U.S.A.

Sunburst Automotive ripoff Glendale Arizona

*General Comment: Sunburst Automotive

*Consumer Comment: Good for you

*Author of original report: this is the promised update.

*Consumer Comment: Totally agree

*Consumer Comment: Leak Down Test

*Consumer Comment: JoLynn...

*Consumer Comment: JoLynn...

*Consumer Comment: JoLynn...

*Consumer Comment: JoLynn...

*Consumer Comment: Oil burning car

*Consumer Comment: Oil burning

*Consumer Comment: What do you think Robert?

*Consumer Comment: What do you think Robert?

*Consumer Comment: What do you think Robert?

*Consumer Comment: What do you think Robert?

*Consumer Comment: Sunburst Automotive NOT at fault

*Consumer Comment: Inconistencies, missing information, credibilty shot.

*Consumer Comment: OK you two, that's enough

*Consumer Comment: My God you are daft!

*Consumer Comment: Robert, do you have relevant information?

*Consumer Comment: Yes, it is clear

*Consumer Comment: Yes, it is clear

*Consumer Comment: Yes, it is clear

*Consumer Comment: Yes, it is clear

*Consumer Comment: Robert copy and paste again as to why we posted

*Consumer Comment: I am on topic

*Consumer Comment: Robert, still missing the point

*Consumer Comment: I missed nothing

*Consumer Comment: Missing the point Robert?

*Consumer Comment: Sorry, no

*Author of original report: Sunburst Automotive additional info as requested

*Author of original report: Sunburst Automotive additional info as requested

*Author of original report: Sunburst Automotive additional info as requested

*Author of original report: Sunburst Automotive additional info as requested

*Consumer Suggestion: More Information

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We had our automobile exclusively serviced and repaired at Sunburst Automotive in Glendale AZ for a number of years. My husband was capable of repairing the auto but had no time. In April 2005, while getting ready for a long trip doing our routine checks (oil, water, etc) we discovered our cars spark plug wires were loose, hoses were loose and it was 3 quarts low on oil with no oil leak. The car did not even have a full 3K miles on it since the oil change!

We started our trip and lost a major expensive part probably due to the strain that this companies possibly deliberate sabotage of our car is responsible for. In addition, the company denies any responsibility. They did ask us what we wanted when pushed, however, we did not know what to ask for as we cannot ask for any corrective services or discounts as we can never let them touch our car again! We believe this to be your classic crooked auto repair shop.

Has anyone else had this problem with this auto repair shop?

I would like to compare experiences. Thank you.

Susan
Glendale, Arizona
U.S.A.

This report was posted on Ripoff Report on 10/05/2005 12:00 PM and is a permanent record located here: https://www.ripoffreport.com/reports/sunburst-automotive/glendale-arizona-85306/sunburst-automotive-ripoff-glendale-arizona-159586. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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#35 General Comment

Sunburst Automotive

AUTHOR: kpacefuller@ - (United States of America)

POSTED: Thursday, September 09, 2010

Dear Editor, I have used Sunburst Automotive for both of my cars for about a year, after the recommendation of a trusted friend. Sunburst is a family owned and operated repair shop. My Husband is overseas and it would be very easy for them to rip me off, but my experience with them has been that they are very honest and always explained everything to me before I have repairs done. The mechanics are experienced and work pretty fast, but they are not psychic and have no idea what you do, or don't do on the maintenance of your car. Sunburst has quite a few customers so there are others that like them as well. The complainant had an older high end car and those will do pretty good for quite a long time before they start to deteriorate and then the repairs can be  expensive. I would recommend Sunburst Auto to anyone in my family or any of my friends.  

 

Thank You,

Kathy F

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#34 Consumer Comment

Good for you

AUTHOR: Robert - (U.S.A.)

POSTED: Tuesday, November 08, 2005

Now, I would suggest you never return to the 2nd shop...the one with the owner who thinks doing a leak-down test will hurt the engine. Won't ever happen. A leak-down test puts "shop pressure" into the cylinder through the spark plug hole. This is supposed to be 90psi. Your engine makes more than that in each cylinder on a bad day. In other words, the test would put less pressure into the cylinders than it normally sees. If the shop owner does not understand this, he may not understand much more about cars in general.

Good luck with your engine though. This goes back to the idiom, "always get a second opinion".

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#33 Author of original report

this is the promised update.

AUTHOR: JoLynn - (U.S.A.)

POSTED: Monday, November 07, 2005

Well, d**k and Robert, this is the promised update. Apparently, the problem was a faulty oil plug (laughing hysterically). You know, the bolt thing they take off when they change the oil?

Kudos to Wal Mart Lube Express for doing the oil change cheaper than Sunburst Automotive and, apparently, with more competence?

Sorry, fellows, but I somehow still find that to be just pitiful.....

d**k, the Auto Rx you suggested is a VERY good thing as far as I can tell. Improved the smoothness of the engine drastically and pulled a ton of black junk out of the engine.

Robert, I never had to get the leakdown test, thank goodness. When I called inquiring if the second shop had it the owner of the shop suggested forcing increased pressure lower in the engine could cause more *problems* higher up in the engine and vice versa. Being a science person myself I understood that concept perfectly. He suggested not putting any more money into the car and getting rid of it ASAP. Fortunately, I followed the simple suggestions d**k made (being they were the cheapest and most basic) and had to go for a fresh oil change to start the Auto-Rx process on the engine. I told the the technicians to "look for oil ANYWHERE while you are under there." I later went out and followed up while they were working on the car and the fellow came up and said, "yeah, it's around the drain plug and the drain plug is no good, see here?" and showed me the part.

1000 miles later and no oil loss so far.

Sheeeeeee-oooooooot, fellows. I'm jest a stupid woman but I think we're almost full circle back to my original claim.....laughing. Well, maybe not crooked but certainly __________(you fill in your OWN word please). Unless, of course, it takes special talent to spot a drain plug gone bad? Does it?

Thanks to everyone who wrote. The help was appreciated to work through this. I'll have a 3000 mile update and if the car burns no oil I'd say we're home free. And if we ARE home free would YOU ask the same shop to comp YOU an oil change?

Or, back to original question, what WOULD you ask the shop for?

Also, how much damage do you think was done to this engine if this was a failure to provide basic, competent service?

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#32 Consumer Comment

Totally agree

AUTHOR: Dick - (U.S.A.)

POSTED: Saturday, October 15, 2005

JoLynn sez:
"As a woman (who are built different than you fellows)"
Don't I know it. Hubba hubba!
Sorry, couldn't resist.
Glad to hear you're getting good advice.

BTW, check out auto-rx.com. This product may help if your car is burning oil through the rings. It's worth a shot for $25 before trying much more expensive remedies.

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#31 Consumer Comment

Leak Down Test

AUTHOR: JoLynn - (U.S.A.)

POSTED: Friday, October 14, 2005

Robert,

Thanks. Got it. Told hub AKA "beak" (wink) just now and will do. Just heaving huge sighs of relief it was radiator fluid not oil in the radiator. I sweated that one most of yesterday.

Thanks again. Leak down test. Got it.

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#30 Consumer Comment

JoLynn...

AUTHOR: Robert - (U.S.A.)

POSTED: Friday, October 14, 2005

Get a LEAK-DOWN test, not a compression test. It is a little more expensive, but it will determine more than the compression test.

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#29 Consumer Comment

JoLynn...

AUTHOR: Robert - (U.S.A.)

POSTED: Friday, October 14, 2005

Get a LEAK-DOWN test, not a compression test. It is a little more expensive, but it will determine more than the compression test.

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#28 Consumer Comment

JoLynn...

AUTHOR: Robert - (U.S.A.)

POSTED: Friday, October 14, 2005

Get a LEAK-DOWN test, not a compression test. It is a little more expensive, but it will determine more than the compression test.

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#27 Consumer Comment

JoLynn...

AUTHOR: Robert - (U.S.A.)

POSTED: Friday, October 14, 2005

Get a LEAK-DOWN test, not a compression test. It is a little more expensive, but it will determine more than the compression test.

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#26 Consumer Comment

Oil burning car

AUTHOR: JoLynn - (U.S.A.)

POSTED: Friday, October 14, 2005

Patrick writes:

Are you as flabbergasted about the last update as I am? Did I read this right? Her husband went out and stuck his "beak" under the hood, and suddenly, poof!, problem solved? Were we just the victims of some sick prank?

JoLynn answers:

Patrick, the core issue is probably just dawning on Robert about the same time it was dawning on me. This shop could have probably saved our business had they used some basic communication skills and given the customer some very basic instruction such as: We don't believe we made a mistake during your service visit. These engines can begin burning oil rather suddenly especially with this many miles on them. Please check your oil weekly over the next 2 or 3 months and if there is leakage we will bring your car back in. If there is no leakage we will comp you an oil change. Viole' happy customer.

Unfortunately, that is not how this stupidly simple issue was handled. No, Patrick, this was not a "sick prank" and up until a few months ago we serviced 4 older cars at this shop.

Please, allow me to explain this issue another way. When you call me at work seeking health advice I don't make you diagnose your own problem. I am trained to understand symptoms, to ask the appropriate questions and to draw out the necessary information that will result in the best course of action for the problem you are having and to educate you on how urgent or non-urgent the problem may be. I realize I am a trained professional but so is Robert, for example and I also expect the same quality of service from our auto repair shop. ESPECIALLY now that the going rate for service is almost $80/hour. That, my friend, is not chump change. Paying that price, as a customer, I expect customer service which involves not only professional training but communication skills resulting in competent customer service as well. I would not dream of making someone diagnose themselves or of giving them substandard information leading to an incorrect course of action. I cannot diagnose you but I CAN advise you on the correct course of action based upon your symptoms. How is my car different? Should I expect less competent service because it is my car instead of my body? When I pay $80 an hour what the shop pays the mechanic means NOTHING to me. What matters to me is that my service costs me $80/hour. For that price the customer service needs to be there and that, apparently, ended up being the core issue in this situation.

It WAS pretty comical yesterday when I thought the ethylene glycol was oil in the radiator. I dropped the car off at hub's work not wanting to drive it thinking the radiator full of oil and hub once again took the liberty of "poking his beak" under the hood after the car was again placed right under his beak. He informed me last evening after an entire day of thinking I had a radiator full of oil that is was only antifreeze in the radiator. OK so no smoke, no oil in the radiator and Robert's excellent advice and I have a complete picture and complete advice to go on.
And, most of it was ME not beak - laughing. Shops must lead their customers as many times the customers are not educated enough to lead themselves.

And there isn't a stupid bone in my body nor am I daft.

Thank you, Robert, for the crystal clear answer. I will be having the compression test and within the next 2 weeks will post an update.

Thanks again fellows. I am grateful for the help in solving this and realizing the shop was not dishonest. As a woman (who are built different than you fellows) I can now rest easy with my newfound wisdom.

Till later.....

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#25 Consumer Comment

Oil burning

AUTHOR: Robert - (U.S.A.)

POSTED: Thursday, October 13, 2005

Your engine burns oil and it exhausts through the tailpipe like the rest of the gases. Just because you cannot see it does not mean it doesn't happen. If your engine burned one drop of oil per cylinder each firing, you'd be empty in less than 15 minutes, and the smoke screen would kill every mosquito for miles. If you can see it burn, the engine is too far gone to worry about. Your engine probably is using a quart every 1000 miles. That isn't enough to be seen unless you are following the car closely. The 4.9 engine is junk. The Northstar is better overall, but very expensive to repair. I would suggest having a shop of your choice do a leak-down test to see if the oil consumption is worn out rings, or valve guides. If it fails the leak-down test, it is bad rings...needs an engine. If it passes, it needs a valve job...much cheaper. Good luck.

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#24 Consumer Comment

What do you think Robert?

AUTHOR: Patrick - (U.S.A.)

POSTED: Thursday, October 13, 2005

Robert,

Are you as flabbergasted about the last update as I am? Did I read this right? Her husband went out and stuck his "beak" under the hood, and suddenly, poof!, problem solved? Were we just the victims of some sick prank?

Anyways, JoLynn, I'm sure Robert is more qualified than I am about engine mechanics (I'm not a certified mechanic), but I can say this. When a car is "burning oil", it is literally doing just that, burning oil. You see, after time, metal engine parts start to wear out, and oil can seep into every place imaginable. Most likely in your case, the rings on your pistons are worn, and it is allowing oil into the cylinder chambers, which is then being burned right along with the gasoline in the combustion process.

Did you have any smoke coming out of your tailpipe, especially during acceleration? This is a sure sign of burning oil, as it is the oil causing the smoke.

About the foreign cars, it seems that they are currently better built than American stuff. For instance, I just recently purchased a 1990 Honda CRX with just under 100,000 miles. It burns almost no oil at all. My mother-in-law's old 1989 Dodge Aries K needed a quart of oil every few weeks (we just got rid of it in favor of a Hyundai).

Frankly, I will not be buying American again anytime soon, even though I can get the family discount with both Ford and Chrysler. My experience has been that foreign makes (especially Honda and Toyota) are produced with far better quality, and for the most part, Honda can't be beat with regards to engine reliability.

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#23 Consumer Comment

What do you think Robert?

AUTHOR: Patrick - (U.S.A.)

POSTED: Thursday, October 13, 2005

Robert,

Are you as flabbergasted about the last update as I am? Did I read this right? Her husband went out and stuck his "beak" under the hood, and suddenly, poof!, problem solved? Were we just the victims of some sick prank?

Anyways, JoLynn, I'm sure Robert is more qualified than I am about engine mechanics (I'm not a certified mechanic), but I can say this. When a car is "burning oil", it is literally doing just that, burning oil. You see, after time, metal engine parts start to wear out, and oil can seep into every place imaginable. Most likely in your case, the rings on your pistons are worn, and it is allowing oil into the cylinder chambers, which is then being burned right along with the gasoline in the combustion process.

Did you have any smoke coming out of your tailpipe, especially during acceleration? This is a sure sign of burning oil, as it is the oil causing the smoke.

About the foreign cars, it seems that they are currently better built than American stuff. For instance, I just recently purchased a 1990 Honda CRX with just under 100,000 miles. It burns almost no oil at all. My mother-in-law's old 1989 Dodge Aries K needed a quart of oil every few weeks (we just got rid of it in favor of a Hyundai).

Frankly, I will not be buying American again anytime soon, even though I can get the family discount with both Ford and Chrysler. My experience has been that foreign makes (especially Honda and Toyota) are produced with far better quality, and for the most part, Honda can't be beat with regards to engine reliability.

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#22 Consumer Comment

What do you think Robert?

AUTHOR: Patrick - (U.S.A.)

POSTED: Thursday, October 13, 2005

Robert,

Are you as flabbergasted about the last update as I am? Did I read this right? Her husband went out and stuck his "beak" under the hood, and suddenly, poof!, problem solved? Were we just the victims of some sick prank?

Anyways, JoLynn, I'm sure Robert is more qualified than I am about engine mechanics (I'm not a certified mechanic), but I can say this. When a car is "burning oil", it is literally doing just that, burning oil. You see, after time, metal engine parts start to wear out, and oil can seep into every place imaginable. Most likely in your case, the rings on your pistons are worn, and it is allowing oil into the cylinder chambers, which is then being burned right along with the gasoline in the combustion process.

Did you have any smoke coming out of your tailpipe, especially during acceleration? This is a sure sign of burning oil, as it is the oil causing the smoke.

About the foreign cars, it seems that they are currently better built than American stuff. For instance, I just recently purchased a 1990 Honda CRX with just under 100,000 miles. It burns almost no oil at all. My mother-in-law's old 1989 Dodge Aries K needed a quart of oil every few weeks (we just got rid of it in favor of a Hyundai).

Frankly, I will not be buying American again anytime soon, even though I can get the family discount with both Ford and Chrysler. My experience has been that foreign makes (especially Honda and Toyota) are produced with far better quality, and for the most part, Honda can't be beat with regards to engine reliability.

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#21 Consumer Comment

What do you think Robert?

AUTHOR: Patrick - (U.S.A.)

POSTED: Thursday, October 13, 2005

Robert,

Are you as flabbergasted about the last update as I am? Did I read this right? Her husband went out and stuck his "beak" under the hood, and suddenly, poof!, problem solved? Were we just the victims of some sick prank?

Anyways, JoLynn, I'm sure Robert is more qualified than I am about engine mechanics (I'm not a certified mechanic), but I can say this. When a car is "burning oil", it is literally doing just that, burning oil. You see, after time, metal engine parts start to wear out, and oil can seep into every place imaginable. Most likely in your case, the rings on your pistons are worn, and it is allowing oil into the cylinder chambers, which is then being burned right along with the gasoline in the combustion process.

Did you have any smoke coming out of your tailpipe, especially during acceleration? This is a sure sign of burning oil, as it is the oil causing the smoke.

About the foreign cars, it seems that they are currently better built than American stuff. For instance, I just recently purchased a 1990 Honda CRX with just under 100,000 miles. It burns almost no oil at all. My mother-in-law's old 1989 Dodge Aries K needed a quart of oil every few weeks (we just got rid of it in favor of a Hyundai).

Frankly, I will not be buying American again anytime soon, even though I can get the family discount with both Ford and Chrysler. My experience has been that foreign makes (especially Honda and Toyota) are produced with far better quality, and for the most part, Honda can't be beat with regards to engine reliability.

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#20 Consumer Comment

Sunburst Automotive NOT at fault

AUTHOR: JoLynn - (U.S.A.)

POSTED: Thursday, October 13, 2005

Okay, d**k, I just dragged hub and his beak out there (THAT being the best suggestion I received) and apparently, the car IS burning oil and this then is a new problem since our April service. We have had 4 cars and work close to home which accounts for the low miles on this one and the car has just at 3,000 miles on it since we last changed the oil. Thank you to d**k and his beak suggestion. Sunburst Automotive must NOT be at fault then.

Thanks for fostering discussion. In any case, regarding the names and the lack of information fellows if you READ the fine print (did you?) it instructs keep your paragraphs short AND "this is where you change your name if you are afraid of recourse". Of course, as most of us understand, none of you FELLOWS would ever be afraid of recourse right? The web site defaults to your registered name so if you don't alter your name at registration your first name remains the same. I sought to remain anonymous then the web site defaulted. Oh well, such is life.

We spoke with the shop manager on several occasions and my husband spoke with them on at least once occasion and we received no guidance suggestions regarding this issue being a possibility. It seems to me to be a simple directive to watch the car for the next several months and if it is not an ongoing problem we'll change your oil for free and if it is we'll take another look at your car would have probably gone a long way to fostering our confidence in this shop and our continued business relationship. Oh well, we've already changed shops now and I'll be getting a new car.

One last question or two for all the excellent minds here then. Where does the oil go if it is not leaking out of the engine? What should we have the shop look for/at?

AND

My Honda Civic NEVER burned oil. Not even once. Nor have either of the Toyotas. Why is the Cadi burning oil and nothing foreign is or ever has? Is this what we have to look forward to with our Chevy?

My apologies to Sunburst Automotive for our part in this misunderstanding. It appears some simple guidance and instructions might have cleared up this issue without ever having to involve the very excellent d**k the beak man.

Thanks for a problem solved.

Good day all. :)

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#19 Consumer Comment

Inconistencies, missing information, credibilty shot.

AUTHOR: Patrick - (U.S.A.)

POSTED: Wednesday, October 12, 2005

JoLynn (or Susan, or whoever you are),

Sorry, I have to agree with Robert. Your post is full of inconsistencies, there is information you are not sharing, and it has shot your credibility on this report.

In your initial post, you say that the car has been serviced here "for a number of years", then you say the car has only been in AZ for 20,000 miles. Unless you only drive this car 3,000 miles a year, then one of these statements is untrue. How many miles does the car have on it anyway?

When Nate asked you for more information, you stated that the problem was "Transmission shredded to the tune of $3400 plus the cost of a rental car at about $350", then you tell Robert that "we never discussed the tranny with the shop and were seeking to report this shop prior to any transmission problems".

It's quite obvious that the tranny is what your complaint is about, because you stated in the original post "We started our trip and lost a major expensive part probably due to the strain that this companies possibly deliberate sabotage of our car is responsible for".

Deliberate sabotage? Are you kidding me? Why would a repair shop want to deliberately sabotage a long time customer's car? It just doesn't make sense.

And Robert is quite correct. None of the problems you reported would have any affect whatsoever on your tranny. And he should know, he is an ASE Certified auto mechanic who owns and operates his own shop.

So please tell us, what is your real motivation here? Are you complaining of loose wires and low oil, or are you claiming that this shop sabotaged your car causing your tranny to fail?

Oh, and here's some relevant feedback for you. Be careful what you write. If any of your statements that you present as fact ("The shop is either crooked or incompetent take your pick"), then you open yourself up to a case of libel and defamation of character. Not to mention the fact that you posted your email address in one of your updates. That was not too bright.

It would be interesting to see what would happen if Sunburst were to come across this report.

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#18 Consumer Comment

OK you two, that's enough

AUTHOR: Dick - (U.S.A.)

POSTED: Wednesday, October 12, 2005

Susan, or JoLynn, or whoever you are, a comment and some questions.

1) Tell hubby to stick his beak under the hood once in a while. You know, check the oil, check the tranny fluid, check the hoses, etc. etc. etc.

2) How many miles on the vehicle, and when was the last time you changed the tranny fluid? You may have fried it by neglect. I have to agree with Robert on this one, I don't see what the repair shop did or didn't do that has anything to do with the tranny.

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#17 Consumer Comment

My God you are daft!

AUTHOR: Robert - (U.S.A.)

POSTED: Wednesday, October 12, 2005

I can read perfectly well what you write. You still haven't said what you want this shop to do for you. You can cut and paste the same stuff again and again, but for what? You infer in your posts that you expect the shop to provide you with some form of compensation. Your disclaimer of not knowing what to ask for, shows this. I am done trying to get you to make sense. You refuse to say what you want, so forget it.

I am sure the owner of Sunburst Automotive will miss your business. All shop owners do, up to a point. That point is usually a customer who cannot say what they expect or want.

My shop has never been in these threads, and never will be. The funny part is, my customers have access to this site all day at my shop...it stays on from opening to closing, so they can see what's out there.

Had one come in today. I sold him a rebuilt E4OD transmission last week. He did the installation himself to save money. He paid me one hour today to wire the new-style electrical connector in, and will be coming back next week to have me fix the fill tube that he messed up. He will end up paying me to fix the install(he did everything else correctly), while doing all of the grunt work himself. For this, he will save a whopping $60. Great deal for me. And, he is a very happy camper.

Good luck. Personally, I would have asked for a free oil-change and coolant flush for the aggrivation.

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#16 Consumer Comment

Robert, do you have relevant information?

AUTHOR: JoLynn - (U.S.A.)

POSTED: Wednesday, October 12, 2005

Robert writes:

It is clear you are trying to get them to give you some sort of compensation for your worn out transmission.

JoLynn reiterates: Robert, we never discussed the tranny with the shop and were seeking to report this shop prior to any transmission problems. Please don't read untrue assumptions into the original message. Once again, here is the copy and paste from the original post which is perfectly clear why we posted:

"They did ask us what we wanted when pushed, however, we did not know what to ask for as we cannot ask for any corrective services or discounts as we can never let them touch our car again! We believe this to be your classic crooked auto repair shop.

Has anyone else had this problem with this auto repair shop?

I would like to compare experiences. Thank you."



Now, Robert, do you have relevant feedback or do you just want to argue on this website about things you are reading into the situation?

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#15 Consumer Comment

Yes, it is clear

AUTHOR: Robert - (U.S.A.)

POSTED: Wednesday, October 12, 2005

It is clear you are trying to get them to give you some sort of compensation for your worn out transmission. If the tranny had worked fine during the trip, you would never have posted here. They are not responsible for the transmission. Why should they offer you anything if they are not at fault. If I have a customer come to me with a problem I had nothing to do with, I would offer them nothing. They appear to have gone to the same business school as most people. They asked you what would make you happy. If you don't tell them, why should they go beyond that question?

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#14 Consumer Comment

Yes, it is clear

AUTHOR: Robert - (U.S.A.)

POSTED: Wednesday, October 12, 2005

It is clear you are trying to get them to give you some sort of compensation for your worn out transmission. If the tranny had worked fine during the trip, you would never have posted here. They are not responsible for the transmission. Why should they offer you anything if they are not at fault. If I have a customer come to me with a problem I had nothing to do with, I would offer them nothing. They appear to have gone to the same business school as most people. They asked you what would make you happy. If you don't tell them, why should they go beyond that question?

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#13 Consumer Comment

Yes, it is clear

AUTHOR: Robert - (U.S.A.)

POSTED: Wednesday, October 12, 2005

It is clear you are trying to get them to give you some sort of compensation for your worn out transmission. If the tranny had worked fine during the trip, you would never have posted here. They are not responsible for the transmission. Why should they offer you anything if they are not at fault. If I have a customer come to me with a problem I had nothing to do with, I would offer them nothing. They appear to have gone to the same business school as most people. They asked you what would make you happy. If you don't tell them, why should they go beyond that question?

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#12 Consumer Comment

Yes, it is clear

AUTHOR: Robert - (U.S.A.)

POSTED: Wednesday, October 12, 2005

It is clear you are trying to get them to give you some sort of compensation for your worn out transmission. If the tranny had worked fine during the trip, you would never have posted here. They are not responsible for the transmission. Why should they offer you anything if they are not at fault. If I have a customer come to me with a problem I had nothing to do with, I would offer them nothing. They appear to have gone to the same business school as most people. They asked you what would make you happy. If you don't tell them, why should they go beyond that question?

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#11 Consumer Comment

Robert copy and paste again as to why we posted

AUTHOR: JoLynn - (U.S.A.)

POSTED: Wednesday, October 12, 2005

Copy and paste from original post as follows:

"They did ask us what we wanted when pushed, however, we did not know what to ask for as we cannot ask for any corrective services or discounts as we can never let them touch our car again! We believe this to be your classic crooked auto repair shop.

Has anyone else had this problem with this auto repair shop?

I would like to compare experiences. Thank you."




Is this clear what we were asking? This is the original post.

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#10 Consumer Comment

I am on topic

AUTHOR: Robert - (U.S.A.)

POSTED: Wednesday, October 12, 2005

Your transmission is not affected by anything you mentioned was wrong. You can remove the mounts and it will still work exactly as it normally would. Unless you have no coolant at all(loose hoses), the transmission will not overheat, provided the fans work correctly. Low oil in the engine affects the engine only. Again, NOTHING you say was found to be wrong can be related in any way to transmission failure. I am sure you'll find some mechanic that will tell you otherwise, so he can win your trust and get your money. 90% of the people out there want to be told what they want to hear, not the truth itself. You are among them. Hose clamps get loose on their own, old engines burn oil, mounts go bad(most people won't replace them unless the engine and transmission are sitting on the frame, and even then, they'll "have to think about it"), and old transmissions go bad, all on their own. You have said nothing that leads anyone to believe that company did anything wrong. What did you think the shop was going to offer? Did you think they were going to pay for your old worn out transmission, when they had nothing to do with it? What next, the engine needs replacing too? How about a paint job and some upholstery work? Maybe they should buy you a new car? Good grief. They did nothing wrong from what you have posted.

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#9 Consumer Comment

Robert, still missing the point

AUTHOR: JoLynn - (U.S.A.)

POSTED: Tuesday, October 11, 2005

Copy and pasted from the original post for your convenience....

They did ask us what we wanted when pushed, however, we did not know what to ask for as we cannot ask for any corrective services or discounts as we can never let them touch our car again! We believe this to be your classic crooked auto repair shop.

Has anyone else had this problem with this auto repair shop?

I would like to compare experiences. Thank you.

Robert, please stick to the topic/reason that we posted. We have consulted numerous licensed auto mechanics with the situation and they say the damage done could have strained the transmission. Yours is but one, unsolicited, off-topic opinion. If you have relevant information, we'd be happy to have it. And the car has only been in AZ for less than 20K miles. Please remain objective....

The shop is either crooked or incompetent take your pick. We are looking for recourse to file our complaint along with all our receipts OR similar experiences none of which you provided.

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#8 Consumer Comment

I missed nothing

AUTHOR: Robert - (U.S.A.)

POSTED: Tuesday, October 11, 2005

Your complaint was that you checked out the car prior to going on a trip, and found some hoses loose and low oil. This was long after you had work done on the car, also by your own admission. You said it had not been 3K miles "yet". Your complaint then goes on to say the transmission failed. I pointed out that nothing you found wrong, months after having the car worked on, had anything to do with your transmission going bad. That, is the point. You cannot start making other claims and say that "I" missed your point. You made it in your initial post. Adding to the story removes credibility from your claim. Going with your new claim of bad mounts...still has nothing to do with the transmission failure. It went bad because it is 10 yrs old and has a boatload of miles on it in the Arizona sun.

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#7 Consumer Comment

Missing the point Robert?

AUTHOR: JoLynn - (U.S.A.)

POSTED: Tuesday, October 11, 2005

Robert,
We never asked for the shop to pay for the transmission or accused them of it so you missed the point of the report completely. I did not pull out my records for the past years to detail every repair the shop did to answer your question nor am I a mechanic but I can also tell you the shop did work on the motor mounts failing to fully check out the rest of the motor mounts. To this day we suspect additional problems with motor mounts the shop failed to complete repairs on. This car has been family owned since purchase and there has been no further "oil burning" as you indicate is normal. This car does NOT burn oil. That I can say with 100% certainty.

However, none of that is the point of this report and you, apparently, totally missed the point. The point is, we believe this shop to be crooked based on several years of getting service from them culminating in outright dishonesty or total incompetence. How do you report this (to whom) or what remedy would you ask for? We cannot take our car back there for any future work or discounts. Where do you report them and what do you ask for?

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#6 Consumer Comment

Sorry, no

AUTHOR: Robert - (U.S.A.)

POSTED: Thursday, October 06, 2005

Nothing you described as being loose had anything to do withthe transmission. The hoses didn't leak, so there was no loss of coolant, and the engine would have suffered before the transmission. Plug wires are engine performance related, so no again. And engines do burn oil when they get miles on them, especially ones that are 10 years old. Sorry, looks like you're eating the cost of the tranny.

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#5 Author of original report

Sunburst Automotive additional info as requested

AUTHOR: JoLynn - (U.S.A.)

POSTED: Thursday, October 06, 2005

95 Cadillac Deville. Transmission shredded to the tune of $3400 plus the cost of a rental car at about $350. If you think you can help you can e-mail at Civic68@aol.com Any information is appreciated so this never happens again. Apparently, there is no recourse for this here in Arizona......

Thanks!

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#4 Author of original report

Sunburst Automotive additional info as requested

AUTHOR: JoLynn - (U.S.A.)

POSTED: Thursday, October 06, 2005

95 Cadillac Deville. Transmission shredded to the tune of $3400 plus the cost of a rental car at about $350. If you think you can help you can e-mail at Civic68@aol.com Any information is appreciated so this never happens again. Apparently, there is no recourse for this here in Arizona......

Thanks!

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#3 Author of original report

Sunburst Automotive additional info as requested

AUTHOR: JoLynn - (U.S.A.)

POSTED: Thursday, October 06, 2005

95 Cadillac Deville. Transmission shredded to the tune of $3400 plus the cost of a rental car at about $350. If you think you can help you can e-mail at Civic68@aol.com Any information is appreciated so this never happens again. Apparently, there is no recourse for this here in Arizona......

Thanks!

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#2 Author of original report

Sunburst Automotive additional info as requested

AUTHOR: JoLynn - (U.S.A.)

POSTED: Thursday, October 06, 2005

95 Cadillac Deville. Transmission shredded to the tune of $3400 plus the cost of a rental car at about $350. If you think you can help you can e-mail at Civic68@aol.com Any information is appreciated so this never happens again. Apparently, there is no recourse for this here in Arizona......

Thanks!

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#1 Consumer Suggestion

More Information

AUTHOR: Nate - (U.S.A.)

POSTED: Wednesday, October 05, 2005

If anyone is to properly assist you on this site, it would be very helpful to provide the year, make, and model of your vehicle. Also please tell us what major part actually failed. Without that there is no way to see if the failure is related to prior work performed by them.

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