Sunshine Subscription Agency Very Horrific Customer Service Coral Springs Florida

I filed a complaint with BBB and I'm wondering if there is anything else I can do. On 6/5/08 I got a knock on my door and two college kids were standing there asking if I want to buy a magazine subscription. I ordered two books/magazines for my daughter one being My Little Pony and the other is Disney Princess. Now the receipt says that it will be 90 to 120 days for delivery which was fine but as of today we still have not received them.

My husband called the Sunshine Subscription Agency to see what the problem was and they had told him that they were no longer being published and to send in our receipt and we will get refunded so he hung up with them and told me the news. I wanted to know what else there was that we could get and why a letter or phone call had not been placed to let us know.

So he called back and talked to the same lady and was asking her the questions and she seemed to have gotten irritated and told him that there was nothing she could do and to send in the receipt and that they are very busy and there were only three people working in that office and then hung up on him.

So I called back and spoke to a lady and she told me her name was Barbara Bee and I told her of my situation and she told me that she could refund my money and send me a complimentary subscription, which was fine. So then I asked her the name of the lady that my husband had talked to and told her that she hung up on him and she told me that she doesn't know and that there are a lot of people working there today, so I told her that I didn't mind waiting.

So she put me on hold for a couple of minutes and the lady that my husband talked to got on the phone and told said "what is it that you want me to do? we are very busy I have already told your husband what I can do I don't know what else you expect me to do so have a good day!" and then she hung up on me. So I dialed again and all I heard was them pick up the phone and hang it back up.

So again I dial, same thing...after three or four times of calling my frustration level was way up there. So I dial again and the same lady answer that hung up on us before, so I told her that I could do this all day and she said, yelling at me mind you, "it's pretty pathetic that this is what you have to do all day!! If you want to keep calling go right ahead it's not going to get you anywhere!!" and she hung up. By this time I was BOILING.

So I called back and Barbara Bee answered the phone and I asked her what the name of her boss is (Vincent R. Pitts, they said he was on vacation until the 15th) and to let him know that the BBB will be contacted. She tried to reason with me saying that she already told me what she can do and she doesn't know why I am so upset. So I explained to her that I have never witness such horrific customer service, and that there is no excuse for that lady to hang up on us that many times.

So she asked me what I wanted and why I keep calling. I told her that all I wanted was for her (we found out her name could be Susan Rose) to apologize to my husband. She said "well you talked to her" and I interupted and said no I didn't talk to her she rambled on yelling at me and then hung up on me!! I have never been so disrespected...never. I really can't believe their actions.

I placed a complaint with the BBB and I looked up the address to see if any other complaints have been placed about them and a different compay name came up, but they had the same address and do the same thing that the Sunshine Subscription Agency does. Now I have the address and home phone number of Vincent R. Pitts and his wife, but I'm not sure what else to do.

I really really would like something to be done about this but I'm not sure where else to go. I would really appreciate any advice you might have.

Jeni
Marion, Ohio
U.S.A.