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Report: #34409

Complaint Review: SUPER K-MART - JOHNSON CITY Tennessee

  • Submitted: Wed, November 06, 2002
  • Updated: Thu, November 07, 2002
  • Reported By: JONESBORO TN.
    JOHNSON CITY, Tennessee


*Consumer Comment: K-Mart's New Tactics

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They put out a very interesting cicular in the Sunday paper this week. I was interested esp in the sugar 5 lb. for $.99 each. There was no limit mentioned in the ad. The sale was to be from Sunday to Saturday.

So we went to the store Monday. No sugar on shelf. Got a raincheck. Went to the store Tuesday, was told had put out more sugar but is all gone. Went to the store Today (Wen), sign on sugar now limit 1 bag. Went to checkout and told the checker the sugar was adv. for $.99 and no limit in paper and was to be on sale until Sat.

She then lied and said they just ran out of sugar this morning and that's why the sign for limit of one. There was more sugar on the shelf when I bought what I had in the cart! And I know this is not right because an employee had told me Monday that they would have more sugar that night.

A friend of mine bought sugar there yesterday and another employee told her to get all she wanted and that she would not have to use her raincheck and to save it for later.

Today this checkout girl (name of Tess) informed me that I could only get one bag if I didn't use my raincheck. I told her I knew it wasn't her fault but that the store should honor it's ad. She then told me that she "Didn't want to hear it" in a very rude tone.

I called the manager after I left the store and he said he had the right to limit quanities if he wanted to. He said this is printed on the back page of the ad. I told him I didn't know I had to read the fine print to shop there and that the ad should be what it is going to say when you get to the store and not a lie.

I think this is a rippoff to the customers. I know that businesses should not buy large quanities for there own use but for a persons personal use they should let you buy the product as it is advertized.

This is not the first time this has happened to me.
I don't think I should have had to use my raincheck if the sugar was there on the shelf and the ad was still in effect. I also think I or anyone else should have been able to buy a reasonable amount of the item. I certainly wasn't going to clean them out with 6 bags of sugar.

Also, they throw away all the Sunday as papers on Monday so you can't show them the ad if you don't bring that one to the store with you from home! They had a new ad that came out today in the store. This ad had a few things that were in the Sunday ad but not all of them.

I hope Super K-Mart (esp. this one) will try harder to honor their ads in the future or a lot more people than I will be looking at the ads for other stores in the future!

Lied to, treated badly, made 3 - 30 miles round trips, will think again before I trade there again! You know this kind of thing is why stores do go bankrupt!!


This report was posted on Ripoff Report on 11/06/2002 12:55 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

K-Mart's New Tactics

AUTHOR: John - ()

What few people have also recognized is the fact that K-Mart quietly discontinued its scan policy. It used to be that if an item price scanned wrong you received the first one free. No longer. If you catch a pricing error the cashier will just tell you to go to the service desk and get the adjustment. Why would an honest, reputable company discontinue a policy that encouraged its employees to be acccurate as well as honest ??
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