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Report: #91824

Complaint Review: Symantec - Cupertino California

  • Submitted:
  • Updated:
  • Reported By: Cupertino California
  • Symantec 20330 Stevens Creek Blvd. Cupertino, California U.S.A.

Symantec ripoff does not honor certain Liveupdate subscriptions Cupertino California

*Author of original report: Symantec does not honor subscriptions --CORRECTION

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Recently was given the option of either renewing a Liveupdate subscription (12 months), specifically for "Norton Personal Firewall 2002" or upgrading to "Norton Personal Firewall 2004". Chose to upgrade for another reason.

Couple weeks later, Symantec drops Liveupdate subscription services for "Norton Personal Firewall 2002" and informs that upgrade to "Norton Personal Firewall 2004" is our only option. Does NOT compensate for money wasted on subscription fee.

Eric
LA, California
U.S.A.

This report was posted on Ripoff Report on 05/17/2004 04:59 PM and is a permanent record located here: https://www.ripoffreport.com/reports/symantec/cupertino-california-95014/symantec-ripoff-does-not-honor-certain-liveupdate-subscriptions-cupertino-california-91824. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Author of original report

Symantec does not honor subscriptions --CORRECTION

AUTHOR: Eric - (U.S.A.)

POSTED: Monday, May 17, 2004
I don't know happened above, but change the following:

"Chose to upgrade for another reason."

to:

"Chose to renew my subscription, versus upgrading."
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