Complaint Review: Synchrony bank
- Synchrony bank
- Phone: 8662265638
- Web: www.synchronyfinancial.com
- Category: Bank Fraud, Credit Card Service, Collection Agency, Financial Services
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I was trying to purchase items online at bed bath & beyond during the cyber Monday sales. For whatever reason, when trying to purchase items from this site there is always an issue. I called the listed telephone number thinking it was bed bath & beyonds customer service. Since I had to end up calling and placing the order over the phone the first time that I tried placing an online order. It turns out it was the telephone number for synchrony bank. They verified all of my information for my account, then stated they had to send me a code by phone. The manager from the fraud department called, I clicked over and received the code.
However, I was then told because the number showed up as connected to an isp, I could not use it and would have to wait to receive another code in the mail. Then they placed a fraud alert on my account causing me to miss out on valuable sales putchases, which were presents for Christmas. This was a false/bogus fraud alert seeing as how when I initially received the card the number was through an isp. Why all of a sudden can it not be used for verification when it was initially. In the mean time I am unable to use my card, which is what we use for gasoline, groceries, etc. I called in again after not receiving it by this weekend and was told it will take 7 - 10 business days to receive. This is outrageous, as I did not report this card lost or stolen, so why woild they place a fraud alert on it and deny me access to my own card.
Especially when the card is always paid off in full each month. If this is how they treat their so called valued customers then it is shameful. The sad part is, they just automatically upgraded me a couple of months ago, which let’s you know I ensure my bills are always paid on time. What’s worse is they get an attitude with the customer, when they are the one’s in the wrong. They also will not give you the number to corporate when you ask for it. DO NOT SIGN UP FOR ANYTHING THAT HAS TO DO WITH SYNCHRONY BANK!!! The customer will end up getting screwed in the end and put in a diffucult situation when they are not allowed access to their own card.
This report was posted on Ripoff Report on 12/02/2017 08:23 AM and is a permanent record located here: https://www.ripoffreport.com/reports/synchrony-bank/utah-84020/synchrony-bank-they-put-a-falsebogus-fraud-alert-on-my-card-and-blocked-me-from-using-it-1414678. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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