T-mobile Called T-Mobile when a new phone stopped working. Told to send to 210 Wiley Road. Sent it insured, UPS, authorized return, signed by Patricia Wright. Never heard from them again. LaGrange, Georgia

When my new Nokia 3555b cell phone quit working, i was told by a T-moble rep to send it to T-MOBILE Repair, Refurbishment & Distribution Center, 210 Wiley Road, LaGrange, GA 30240, Don Borin Dir. Of Proj. Mgm. & Business Operations, Rich Guerrero Distribution Manager, David Perkins Repair Manager, 706/880-2000 Fax: 706/880-2050, E-mail: rich.guerrero1@t-mobile.com, Web: www.tmobile.com

I sent it back using the exact procedure they defined, which included a reference number, insured carrier and signature required delivery. It was received and signed for by a Patricia Wright on 8/26/2009 at 9:30 am. 

I never heard from T-mobile again. No acknowledgement of receipt. No phone. No communication whatsoever.

From what I now have learned, if I had heard from T-Mobile they would not have replaced it with a new device and instead, sent a used, repaired or refurbished phone for the new one I sent to them. We will never know. Doesn't say much good for T-Mobile. T-mobile, like any company, doesn't need self imposed lapses in quality but that's why companies lose market share and some go out of business. They can't do well in any economy much less in this economy, using a substandard level of performance as their business model.