Report: #1367961

Complaint Review: T-mobile

  • Submitted: Sun, April 16, 2017
  • Updated: Sun, April 16, 2017
  • Reported By: Thomas — DALLAS Texas USA
  • T-mobile


T-mobile Be very careful of two faced warrenty on phones Washington

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  I had T-mobile service from about 2013 till about 2014 or 2015 sorry my dates may be off a bit. In any case I bought their services for my mother that's in her 70's and as long as she had her Samsung phone it would get hot (so hot while she used it unplugged she would stop talking because it burned her ear) and so after a long while of this phone heating up (From day one mind you) we complained over and over again and we went through all the trouble shooting etc and so finally the phone gave up the ghost and so I filed a warranty claim on the phone and so we sent it in and later the bill shot up $400.00! I called in and they said that the phone was filed under the wrong warranty and it didn't have software issues but the power port which was hardware was damaged and so I said "I'm not paying for a phone that had issues from day one that could have burned down my mother's house killing her in the process" . T-mobile/Samsung sent me clips of the port but that wasn't the issue that caused the problem of overheating it was software related and since I refused to pay what I see as extortion fees for a phone that could have been dangerous to begin with they decided to send the bill off to a collection agency. Let me get this straight... I'm supposed to pay for a phone that I complained about various times that was manufactured by a company that had a history of phones that caught fire that could have killed my mother? Can you say profits over people? Please note that I posted this using a Samsung phone with no overheating issues whatsoever and so I trust the late model Samsung phones just not the one that my mother had that burned her ear. Seems that some people don't care about the elderly in my opinion... Never will I use T-mobile Again!

This report was posted on Ripoff Report on 04/16/2017 09:22 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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