Report: #1348155

Complaint Review: T-Mobile

  • Submitted: Fri, January 06, 2017
  • Updated: Fri, January 06, 2017
  • Reported By: Kickedwhiledown — North Las Vegas Nevada USA
  • T-Mobile

    Nationwide
    USA

T-Mobile DEFECTIVE INSURANCE REPLACEMENT Las Vegas Nevada

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A couple of weeks ago I dropped my phone so I made an insurance claim for almost $200.00 The phone I received was refurbished and defective. Anyone on the other line could only hear an echo of themselves and all i can hear is a spotty conversation and the call was usually dropped. I reported this to Tmobile and they agreed that it was defective and it would be replaced under warranty. When I went to pick up my 3rd phone I dropped it right outside the Tmobile store. They then treated me like a terroist and refused any help. After multiple calls and getting hung up by Tmobile reps and Assurant. They would not do anything. They want me to pay ANOTHER $175.00 to replace a defective phone that they already agreed is not working properly. I was told by a Tmobile Supervisor that "That's Life".. 

This report was posted on Ripoff Report on 01/06/2017 04:50 PM and is a permanent record located here: https://www.ripoffreport.com/reports/t-mobile/nationwide/t-mobile-defective-insurance-replacement-las-vegas-nevada-1348155. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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