Complaint Review: T-Mobile
T-Mobile Quick to turn over to Collections Boise Nationwide
*Author of original report: Not that is any of your business
*Consumer Comment: Good Excuse..
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So, my family was with T-Mobile for several years. Never had a problem with them all. Service was good, customer service always treated me farily, but the problems came when we were forced to switch. The reason we had to switch was that my in-laws live in a small town in Oregon. For years, our phones worked fine, until Verizon bought out Unicell. After a about a year of that happening, our phones quit working there unless we were hooked up to wifi. So, we went over to Verizon, then the issues started with T-Mobile.
When I informed them that we were going to have to switch providers so we could have phone when we went to visit my in-laws, they were upset that we were leaving, but ok with it, so I thought. We got the new phones from Verizon, got everythign switched over and in a few days got the final bill from T-Mobile. I called them up to set up a payment plan, they agreed to it, and then 3 days later got a bill from a collection agency trying to collect on the debt. I never once denied I owed money, so when I called T-Mobile to ask why after 3 days they turned my account over to collections, their repsonse was can't talk, need to talk to the collection company.
Now, the debt has been paid, but now I have a black mark on my credit, all because they did not want to wait a week for me to start making payments on my previous mentioned payment plan I had made with them.
This report was posted on Ripoff Report on 02/10/2017 12:52 PM and is a permanent record located here: https://www.ripoffreport.com/reports/t-mobile/nationwide/t-mobile-quick-to-turn-over-to-collections-boise-nationwide-1355301. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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