Report: #313211

Complaint Review: T-Mobile

  • Submitted: Fri, February 29, 2008
  • Updated: Fri, February 29, 2008
  • Reported By: Norman Oklahoma
  • T-Mobile

T-Mobile Replacement phone scam FOREST PARK Georgia

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Blackberry curve for $500+. Got home with phone and had problems, after talking to customer support we found out on of the pins in the was broken, was told to take it back to the store to get a new one as I was under 14 days since purchase. Got new phone and well it was like this: Phone would drop calls, holding down 1 (for voice mail) brings up "invalid phone number" could only access internet with a wi-fi connection. Again back with customer support...After 4 different people having me change settings, doing resets both on the phone and using computer another bad phone, this time the 14 days was up and the phone was replaced by T-mobile.

3rd phone same issues as above. Customer service yet again, and you guessed it a another phone being sent out. New phone arrives and this time a new problem, every computer I plugged it into would not recognize the phone. Customer service yet again.

I was told at this point that after trouble shooting my 3rd phone if it couldn't be fixed I could get a new and different phone. After going all the way through tech support again a bad phone. This is where after talking to many people that I needed to get one more blackberry through them as the first replacment phone didn't count as I exchanged it at an authorized dealer and not through them.

So i stated at this point I needed to get this in writing and I would be more then happy to cancel my account, well here is where I then was told that they could not give me in writing that information. Hung up the home phone and went to talk to a friend on the bad device. This is when I found out my account had been canceled.

Back on the phone again this time to find out what was going on with account. I explained what the problem was and the representative said yeah I see that it was disconnected less then 5 min. ago. Reactivated my account and was transfered on to get the replacement phone. New phone arrives, same problems yet again. Back on the phone yet again. This time I get now that you have returned us the phone 3 times you may now exchange it for a different phone...YAY. Almost I was given 2 options for phones the 1st phone didn't have a camera or wi-fi connections and was also still a blackberry, the 2nd phone while a T-mobile phone was retail valued at $100 less then the current phone I had and a camera with less Megapixels.

While the phone I wanted was the same retail price had all the same features except the wi-fi connection. I was told this wasn't an option that I could only get the 2 above mentioned phones.

Well as you can see either of my 2 options was no more then a downgrade to the current phone. Being stuck I figured after reading on website that if I didn't like my new phone I had 14 days to exchange it.

Not the case at all. So I went with option #2. Now i received the phone today unopened and wanted to exchange it for the phone I wanted, no go can't be done. I can however spend another $387.00 a discounted price on the phone I do want. the way I see it less the 90 days ago I spent over $500 for a phone that hasn't worked, and to spend another $387 to get one I want and hopefully would have worked.

Long and short of it I was promised that my next phone each time would work and didn't happen, I was told I could get the phone I wanted but when it came time to get it that was not an option, my account was canceled on me, all in less then 90 days. I wish that I could go back to 2003 when I first got T-mobile and could deal with the non red taped customer service who didn't lie to keep you backing into corners with no options but what they give you.

Norman, Oklahoma

This report was posted on Ripoff Report on 02/29/2008 12:57 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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