Complaint Review: T-MOBILE - Olympia Washington
Ripoff Report on CBS 19
Ripoff Report on CBS 19 - Global Marketing Alliance
Ripoff Report on ABC 15 - Smart Shopper
Ripoff Report - Girls Gone Wild
Ripoff Report on Fox 11 - Car Repair
- Author Confirmed
- T-MOBILE 1010 Union Ave. SE Olympia, Washington U.S.A.
- Phone: 1-800-937-8997
- Web:
- Category: Cellular Phone Companies
T-MOBILE CUSTOMER SERVICE IS VERY VERY POOR THAT THEY COULDN'T SOLVE MY PROBLEM Olympia Washington
*UPDATE Employee: Block Messages
*Consumer Comment: Not completely correct.
*UPDATE Employee: Messaging issues
Show customers why they should trust your business over your competitors...
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
Ripoff Report
willing to make a
commitment to
customer satisfaction
Click here now..
i was receiving fake text messages continuously at the end of every billing cycle. when that became very horrible i contacted customer service whether they can block the text messages or about the person who is sending me bogus text messages. but they are saying that i need to go online to see the person who is sending the messages and i need to contact that person to tell him/her not to do that again. i wonder how the customer service person can answer like this. if a number of persons are sending me messages do i need to contact each & every one?? when i asked the customer service representative to block the messaging service they answered that they cannot do that.
So in essence i need to pay additional money for each bogus text messages i receive (+ taxes) .
if they don't have any control of the messaging service and if they don't know anything about the sender, anybody can send anything to anybody.
To me this seems weird............
So my question remain unanswered..
The only thing i can suggest is to tell my friends & relatives not to take the T-mobile service..
T-MOBILE customer service is very very very bad. they are rip off.
Jjpanackal
CORAL SPRINGS, Florida
U.S.A.
This report was posted on Ripoff Report on 05/30/2008 06:16 AM and is a permanent record located here: https://www.ripoffreport.com/reports/t-mobile/olympia-washington-98501/t-mobile-customer-service-is-very-very-poor-that-they-couldnt-solve-my-problem-olympia-wa-335687. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:
#3 UPDATE Employee
Block Messages
AUTHOR: Whateveryousay - (U.S.A.)
SUBMITTED: Tuesday, August 19, 2008
Hopefully after nearly three months, you are not still having this dreadful issue with the unwanted messages. But you will be happy to know that now T-Mobile can block messages for you at no additional cost to you. This will prevent you from being responsible for paying for messages that you do not wish to receive.
#2 Consumer Comment
Not completely correct.
AUTHOR: Robert - (U.S.A.)
SUBMITTED: Thursday, June 05, 2008
""First of all, I wanted to say that it's not just T Mobile that can't control who texts you; it's any cell phone carrier. We just don't have the ability to block numbers from calling or texting you. ""
Then DISABLE text messaging for this customer altogether. OTHER cell phone companies can disable text messaging (disable text message service as well as DISABLING ALL "internet" capabilities) with the push of a key on a keyboard.
Why won't T-mobile?????
Answer: It's a cash cow!
""It happens with all phone companies and carriers. We're really not trying to scam you out of money or purposely not helping you, we just dont have the ability to stop it for you.""
Why is it that OTHER cellphone providers can DISABLE text messaging service, as well as all "internet" services for their customers, yet T-mobile claims to not be able to???
Further, to my knowledge, T-mobile doesn't own the infrastructure-they lease it from other providers or have service agreements with other providers that actually own the infrastructure. So, if the service provider that OWNS the infrastructure CAN DISABLE texting and other "internet" services, why can't T-mobile?
Also, your advise to change the cellphone number is NOT a sollution. As you wrote, these people call random numbers (actually many use computers to send the text messages), so it's very likely that they would eventually "hit" on the new cellphone number and the text charges start again.
#1 UPDATE Employee
Messaging issues
AUTHOR: Divinemissm - (U.S.A.)
SUBMITTED: Wednesday, June 04, 2008
Sorry to hear that you're getting random unsolicited text messages, that is always annoying.
First of all, I wanted to say that it's not just T Mobile that can't control who texts you; it's any cell phone carrier. We just don't have the ability to block numbers from calling or texting you. Normally when I get a call like this, I add some bonus text messages to the account so that it will cover those pesky texts. As well, i'll let them know that they *can* change their mobile number so that they no longer receive the texts. Unfortunately the people out there that perpetuate these scams just pick mobile numbers at random. It happens with all phone companies and carriers. We're really not trying to scam you out of money or purposely not helping you, we just dont have the ability to stop it for you.
Related Reports
02:28 PM
Federal Way
07:14 PM
04:47 PM
07:52 PM
Stockton, Ca
10:56 AM
10:07 AM
Atlanta, Ga
10:41 AM
06:43 PM
09:40 PM
Coon Rapids
10:20 PM
09:51 PM
San Francisco, California
New Updated Rebuttal Photo 
Advertisers above have met our
strict standards for business conduct.
