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Report: #474958

Complaint Review: Targus - 1211 N. Miller St. California

  • Submitted:
  • Updated:
  • Reported By: Franklin New Hampshire
  • Targus Targus.com/us 1211 N. Miller St., California U.S.A.

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I go to buy a AC adapter for my HP laptop. Package says "fits all national brand laptops". Lo and behold, none of the adapter tips fit.
I call their "tech support" line and they tell me I need a different version (!!) that co-incidentally the retailer (Walmart) doesn't carry.

I asked the support rep if I could just buy the correct tip. She says no, it won't fit my version of the product.
Why call something "universal" when there are 3 different versions? Can't return it as product says not to return it to retailer.

Hugh
Franklin, New Hampshire
U.S.A.

This report was posted on Ripoff Report on 07/30/2009 11:47 AM and is a permanent record located here: https://www.ripoffreport.com/reports/targus/1211-n-miller-st-california-92806/targus-new-meaning-of-universal-california-474958. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#4 Author of original report

no luck so far

AUTHOR: Hugh Jass - (U.S.A.)

POSTED: Monday, August 03, 2009
Targus says they only accept returns if you ordered online.
I guess I'll just sell it on Ebay.
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#3 Consumer Comment

Return to manufacturer?

AUTHOR: Ashley - (U.S.A.)

POSTED: Saturday, August 01, 2009
Did you return it to the manufacturer then? What is their response?
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#2 Author of original report

the list of compatible notebooks

AUTHOR: Hugh Jass - (U.S.A.)

POSTED: Friday, July 31, 2009
was inside the package-you couldn't see it until you open it.
Tried taking it back to Walmart, but they refused due to the "do not return to retailer" on the inside of package.
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#1 Consumer Suggestion

Return

AUTHOR: Ashley - (U.S.A.)

POSTED: Thursday, July 30, 2009
Did you try returning it to walmart? I bought one of these open box from best buy, so obviously companies will accept returns.

Does the item have a list of laptops it works for on the packaging? The one I bought did, I had to go through several universal types to find the right one.
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