Ted Ciano's Used Cars Won't return calls, took away freedom of speech, sold wrecked car with clean carfax Pensacola Florida

 Bought an 05 Honda Civic for our 16 year old daughter. She paid for most of it with her money, she has worked since she was 14. It was in shop when we bought it so we didn't test drive it, but they assured us their mechanic was top notch and if anything was wrong with it, they would find it. Picked car a couple of days after paying cash for it as they said they had air conditioner replaced as it didn't quite check out. Car needed new tires and they told us they had a set of barely used tires they would put on for us. They found out tires weren't right size so they adjusted our price by a couple of hundred dollars to compensate, sounds all right so far, right? One tire was flat when we went to pick it up so they filled it with air and we went directly from there to have new tires put on. The tire place wouldn't do it because one wheel had a missing lug nut and the bolt threads were stripped. Drove it on home so we could take it to our local shop to have that fixed. Car temp spiked a couple of times on way home. Looked under hood after getting home and found the reservoir cap for radiator overflow missing. Also the prop stick for the hood was not connected to anything and it was laying on top of the car engine. Also the cold air intake was not intact like it should be. The Carfax report stated this car had not been wrecked, but it was clear it had been. I have heard since then on the news that car dealerships are finding ways to change the report so now I have to wonder. But this already started to shake our confidence in their top notch mechanic. Took it to our local shop that we thoroughly trust for tires, had to have bolt pressed on, they also found front brakes were only 30 percent so we had them put on new ones as this is my 16 year old driving. Our shop tried to find a new cap for reservoir, but could only get it if the whole reservoir was replaced so suggested I shop online to find one and they would put in for $40 if I did as I could get one cheaper online. We did all that too. In the end the car kept on getting hot, so we took it back to our shop and they did a leak test and told us that it was showing it was an internal leak (engine) and they did not work on that and gave us a name of a garage they trusted for that. We decided at that point it was time to call Ciano's back. This was in a matter of a couple of weeks of buying it. The car only got driven 3 times in that period with the work being done on it and only for short distances and always stopped when the temperature gage went up. Nathan, the sales manager asked me what we wanted because he assured me they would do whatever it took to make us happy. At that point I just asked for our money back and the money we had put in it. After taking two days of mainly us calling them, he finally agreed to have a tow truck come get the car so their mechanic could look at it. The mechanic said the fan relay switch was bad and the fans were not working (I had already checked this out prior and both fans were running fine) No one mentioned the internal leak we had told them our shop had detected. Got car back and yep, you guessed it, started running hot. Ciano's took it back again after much persistence from us. This time the mechanic finally said that the head gasket was blown. The owner of Ciano's called (Debbie) and said that our daughter must have not paid attention to the temp gauge and drove it hot for too long....which I find funny because she had only drove it 3 times and was told to watch it and she did as she stopped when it went up. Since Debbie felt it was our fault, she said if we had it repaired they would pay half and we would pay half. We still asked for them to just give us our money back, but of course that was a no, so we felt we had no other option but to have it fixed. The day before the car was done (which we had to keep calling to find out as they would promise they would call and never would) I wrote a review on FaceBook. It wasn't a very pleasant review. Debbie Ciano called and said "If the review that was written on FB isn't taken down, we won't pay our half of the bill". So I took down the review (talk about freedom of speech), just until we picked up the car then promptly put my review back up. Now Ted Ciano's of Facebook as removed all of their reviews and has even blocked me from making any comments on their page......it's easy for people to give a business a good review when things go right, but the integrity of a business ought to be judged by when things go wrong....and Ted Ciano's has no integrity.