The Shutter Company paid 50%, no sign of shutters, given runaround by Yusef Internet

I note that you are in a situation similar to me. I see that Sandra from The Shutter Company responded to your complaint with what looks like a standard response as it is similar to others posted by The Shutter Company. Can you advise whether your situation was resolved? As this file stands and in absence of a response by you, it would appear that your situation has been resolved. If so perhaps there is is hope for me!

Dear Sam,

We are constantly working to improve our customer service so your feedback is important to us.

Unfortunately, your order was one of a small number affected in the New Year period by unforeseeable difficulties with one of our major suppliers, whereby a succession of indicated shipment dates to us were not met and we were eventually forced to revert to an alternative supplier for these orders.  

All of our shutters are made to order products, and we always maintain the highest quality standards, so resolving this issue did take a few weeks.

This did mean that some customers during this period were inconvenienced, for which we apologise.  

However, all have now been recontacted to either rearrange delivery at the earliest convenience (including the interim installation of temporary blinds without charge) or alternatively offer a full refund.   

I have gone back through our order records and it is my understanding that a full refund has already been paid to you on this basis. If you would prefer an alternative resolution or have any outstanding concerns whatsoever, please do not hesitate to contact us.  

Kind regards, 

Sandra
Customer Service Team